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Q4 Multiple choice

Your customer has asked you to fulfill a list of requirements for their incident workspace.

The customer has explained that the following constraints will be in place:

Requirements:

They have asked that no customization be part of the new workspace.

Identify three requirements that are met using standard product features within the workspace. (Choose three.)

Select all that apply.

A
After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
B
Create tabs for each product linking to the product information page on the customer's website.
C
Capture the Last and First names from the email text and map them to contacts.last_name and
contacts.first_name fields.
D
Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
E
Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.

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