Free SALESFORCE-CERTIFIED-ADMINISTRATOR Web TestEngine Demo

Q54 Single choice

Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue."

How should an Administrator configure the Case management process to implement this requirement?

A
Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.
B
Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
C
Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
D
Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on when the Pencil & Paper case is created.

SALESFORCE-CERTIFIED-ADMINISTRATOR Web TestEngine demo