Q33
Multiple choice
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.
The company has the following requirements:
1. Provide customers with an online portal where they can submit and review cases.
2. Ensure that customers can chat online with a customer service representative at any time.
3. Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Select all that apply.