DRAG DROP
You work for a company that installs residential security systems. The company uses Dynamics 365
Customer Service. The company wants to monitor all its installed devices.
The company plans to deploy Connected Customer Service. The deployment must include the following:
1. Provide a place for messages to flow back and forth for IoT messages to the IoT hub.
2. Automate a way to check for messages and open a case when an error is detected.
3. Provide a place for the back end to securely connect virtually with the customers' alarms.
You need to choose which feature to configure to ensure the Connected Customer Service works correctly.
Which feature should you use? To answer, drag the appropriate features to the correct options. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between
panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Drag each option into the matching blank slot.
