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Q11 Single choice

You are employed as an administrator for your company's Dynamics 365 for Customer Service implementation.

You are preparing to merge duplicate cases.

Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases have been merged?

A
The state of the case will change to Resolved and the state will change to Canceled.
B
The state of the case will change to Merged and the state will change to Merged.
C
The state of the case will change to Deleted and the state will change to Resolved.
D
The state of the case will change to Canceled and the state will change to Merged.

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