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Exit VCEDump IIA-CIA-PART2 Certified Internal Auditor - Part 2, Conducting the Internal Audit Engagement

Q96 Single choice

Which of the following data sources would provide the least valid data for an audit of a retail store's customer service?

A
A graph that compares staffing levels for selected times with store traffic (number of customers) over the same time period.
B
A random survey of customer satisfaction given to customers as they leave the store.
C
Interviews of randomly selected service personnel regarding the quality of service that they provide.
D
A graph of customer service training across stores, comparing training with overall levels of service satisfaction.

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