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Exit VCEDump HD0-200 HDI Qualified Help Desk Senior Analyst

Q13 Single choice

An upset, frustrated customer asks to speak to the help desk manager.

What is your most appropriate response? (Choose 1)

A
I am sorry, but my manager is not available at the moment. May I get her to call you back?
B
I am sorry, but my supervisor does not handle these situations, I can assist you.
C
It would be easier to resolve this call if you calm down.
D
I appreciate your frustration with this; I have experienced this same problem many times.

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