HD0-200 Web TestEngine demo

Using a confident tone, tell the customer you are new to the desk and are transferring their call.

Using a confident tone, tell the customer that you are unable to help them until tomorrow.

Using a confident tone, tell them you dont have a resolution for their incident yet but you are finding out by using the knowledgebase.

Using a confident tone, ask the customer to call a 2nd line team, and provide their telephone number.