Free GCX-SCR Web TestEngine Demo

Q14 Single choice

An inbound call flow collects an account ID before transferring the call to an agent. The agent script must use that account ID to open the matching CRM record.

Which script configuration best supports this requirement?

A
Create a String variable with Input enabled and use it in a Scripter.Open URL action
B
Create a Number variable with Output enabled only and assign it to a campaign stage
C
Add a Contact List Form component and bind it to the inbound caller ID
D
Configure Secure Pause so that the account ID is hidden from the recording

GCX-SCR Web TestEngine demo