What is an objective of the Run and Improve stage of the SIAM roadmap?
A. design processes
B. implement processes
C. manage processes
Which process records and manages service issues that are interrupting the availability of a service?
A. change management
B. incident management
C. problem management
D. request fulfillment
Which set of common process considerations includes understanding how compliance and assurance will be managed?
A. complexity
B. data and information
C. ownership of the end-to-end process
D. toolset
What is the challenge of a legacy contract not being fit for purpose?
A. aligning contractual requirements with the new SIAM model
B. balancing the level of control against expected benefits
C. the customer does not get what they expect
D. understanding the expected benefits and costs
What is an activity of the Run and Improve stage of the SIAM roadmap?
A. approve the full business case
B. introduce service providers
C. operate governance structures
D. understand the marketplace
What is a disadvantage of the hybrid service integrator structure?
A. The customer can inadvertently develop a long term dependency on the service integration partner.
B. The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
C. The high level of dependency on the service integrator adds risks to continuity.
D. The service integrator might be perceived to be biased, even if this is not the case.
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
A. complete the design of the SIAM model
B. establish the SIAM transition project
C. put in place and in use the new SIAM model
D. obtain full approval of the SIAM model
What is a benefit of adopting SIAM for an organization?
A. SIAM enables effective contracts between the service integrator and the service providers.
B. SIAM makes service providers accountable for the end-to-end delivery of services.
C. SIAM provides a single point of control for the integrated delivery of services.
D. SIAM provides service providers with a tool to support their internal processes.
Which process ensures that service performance meets agreed requirements?
A. change management
B. incident management
C. project management
D. service level management
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
A. change management forum
B. integrated change advisory board
C. service owner
D. service provider
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