A customer organization has an internally sourced service integrator.
What is a responsibility of the customer organization's retained capabilities?
A. defining the roadmap for technology, data, and applications
B. managing end-to-end performance of the service providers
C. performing day to day management of service provision
D. providing service communications
What driver is related to service satisfaction?
A. a corporate governance requirement, for instance a new act
B. prevention of duplication of resources and activities across multiple service providers
C. the reduction of Shadow IT
D. the pace with which changes are made to meet business requirements
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?
A. design the detailed SIAM model
B. ongoing organizational change management
C. produce the outline business case
D. transition to the approved SIAM model
What is a practice associated with creating a tooling strategy?
A. ease of adding and removing business requirements
B. ease of adding and removing data dictionaries
C. ease of adding and removing service providers
D. ease of adding and removing SLA's
What is an example of an end-to-end service measurement?
A. average availability of an application
B. average call pickup time at the service desk (in seconds)
C. percentage of service downtime related to failed changes
D. percentage of SLA targets met by one of the external service providers
Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?
A. apply agile thinking
B. create a reporting framework
C. use qualitative and quantitative measures
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
A. appoint the service integrator
B. produce the outline business case
C. ongoing organizational change management
D. operate governance structures
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?
A. Discovery and Strategy
B. Implement
C. Plan and Build
D. Run and Improve
An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment. In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?
A. automated test suites for the end-to-end service
B. integrated change advisory board
C. removal of waste from the process
D. trust the service providers and empower them to deliver their services without interference
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
A. customer organization
B. lead supplier
C. prime vendor
D. service integrator
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