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SIAMF EXIN BCS Service Integration and Management

Exam Details

  • Exam Code
    :SIAMF
  • Exam Name
    :SIAMF EXIN BCS Service Integration and Management
  • Certification
    :EXIN Certifications
  • Vendor
    :EXIN
  • Total Questions
    :40 Q&As
  • Last Updated
    :May 12, 2025

EXIN EXIN Certifications SIAMF Questions & Answers

  • Question 1:

    In which SIAM roadmap stage are roles and responsibilities allocated?

    A. Discovery and Strategy

    B. Implement

    C. Plan and Build

    D. Run and Improve

  • Question 2:

    What is the focus of the customer organization layer?

    A. delivery

    B. integration

    C. operation

    D. strategy

  • Question 3:

    The service desk for a particular SIAM ecosystem is provided by an internal service provider. Who is responsible for managing the performance of the service desk against their service targets?

    A. customer organization

    B. internal service provider

    C. retained capabilities

    D. service integrator

  • Question 4:

    What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

    A. appoint the service integrator and provider

    B. establish a governance framework

    C. manage day to day service delivery D. manage processes, teams, and tools

  • Question 5:

    Which process manages escalations regarding the performance of a service provider?

    A. business relationship management

    B. incident management

    C. service level management

    D. supplier management

  • Question 6:

    How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?

    A. as the SIAM model

    B. as the standard for prospective service providers

    C. as means creating a collaborative culture for SIAM ecosystems

  • Question 7:

    What is a mitigation for the risk of ineffective data segregation?

    A. designing and implementing end-to-end security management

    B. documenting the expected benefits

    C. implementing clear policies for data, tooling and processes

    D. regularly reviewing reports to confirm they are still fit for purpose

  • Question 8:

    When an incident occurs, what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?

    A. argue first, fix later

    B. fix first, argue later

    C. Ishikawa approach

    D. Root-cause analysis

  • Question 9:

    Which process evaluates and negotiates proposals from prospective service providers?

    A. contract management

    B. financial management

    C. service level management

    D. supplier management

  • Question 10:

    During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

    A. Discovery and Strategy

    B. Implement

    C. Plan and Build

    D. Run and Improve

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