Salesforce SALESFORCE-SLACK-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-SLACK-ADMINISTRATOR Online Questions & Answers

• Question 191:

  Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.

  As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?

  A. Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
  B. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
  C. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
  D. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
  B. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets

• Question 192:

  A company wants to prevent users from downloading files to unmanaged devices. Which feature should they enable?

  A. Enterprise Mobility Management (EMM)
  B. Mobile Device Management (MDM)
  C. File Retention Policies
  D. Secure Data Retrieval
  A. Enterprise Mobility Management (EMM)

• Question 193:

  You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.

  What is the best option for moving Tidepool's channels?

  A. Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
  B. Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
  C. Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.
  D. Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.
  B. Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.

• Question 194:

  What is the primary function of the Slack Discovery API?

  A. Automate channel creation
  B. Facilitate data exports for compliance
  C. Monitor app installations
  D. Schedule automated messages
  B. Facilitate data exports for compliance

• Question 195:

  Large Inc. is a consumer goods company that uses the Slack Enterprise Grid organization. The Human Resources (HR) director at Large Inc. wants to streamline the following tasks:

  1. Share department-specific policies.

  2. Handle sensitive questions that hiring managers may have regarding recruiting and candidate offers.

  Each department has its own separate Enterprise Grid workspace. For example, sales hiring managers belong to the sales workspace and are unlikely to be members of other workspaces.

  In this scenario, how should the HR director use Slack to address these needs?

  A. Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.
  B. Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.
  C. Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.
  D. Create a separate hiring manager group direct messages (group OMs) for each Department.
  B. Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.

• Question 196:

  You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs.

  Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

  A. Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.
  B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
  C. Send a company-wide email asking members to use Slack channels for collaboration.
  D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.
  E. Create the default channels, so that employees have more options in the channels they can use for collaboration.
  B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
  D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.

• Question 197:

  A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack Which feature should you leverage to meet these regulatory requirements?

  A. Data Loss Prevention (OLP)
  B. Mobile Device Management (MDM)
  C. Enterprise Key Management (EKM)
  D. eDiscovery
  D. eDiscovery

• Question 198:

  You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin. What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?

  A. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
  B. Deactivate the Workspace Admin's account in the Id, and automatically sync deactivated members from your organization's Id.
  C. Manually delete the departing Workspace Admin from your organization's IP.
  D. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
  B. Deactivate the Workspace Admin's account in the Id, and automatically sync deactivated members from your organization's Id.

• Question 199:

  Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP. When Large Corp removes users from their IdP, what will happen to their Slack accounts?

  A. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
  B. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
  C. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.
  D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
  C. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

• Question 200:

  Your organization needs to retain messages for a minimum of 5 years for compliance purposes. Which setting should you configure?

  A. Retention Policies
  B. Message Archiving
  C. Data Export
  D. Compliance API
  A. Retention Policies