You have configured an agent to automatically send correspondence. The agent runs in standard mode using AQM. As of the last agent run, entries failed to commit and the correspondence was not sent.
Which two approaches could you take to troubleshoot the issue? (Choose Two)
A. Open the Requestor Management screen in SMA, select the requestor with a waiting message, and run the Tracer.
B. Open the Requestor Management screen in SMA, select the requestor with a waiting message, and display the error message and stack trace information.
C. Open the Broken Process queue, select an item, and run the Tracer.
D. Open the Broken Process queue, select the entry, and view the error message and stack trace information.
Identify the log you examine to view warnings, errors, and information messages about internal operations.
A. Pega log
B. Alert log
C. BIX log
D. Services-PAL
An application change goes into effect on June 15, 2019. Due to this change, two fields are added to a user form to collect information for compliance purposes. Assuming that today is April 30, 2019, how should you configure circumstancing for the form?
A. Circumstance the form by property and date; specify June 15, 2019, as the start date.
B. Circumstance the form by template and definition; in the definition, specify June 15, 2019, as the cut-off date.
C. Update the existing form to apply a circumstance; specify June 15, 2019, as the end date.
D. Circumstance the form by property and date; test that the creation date for the case is on or after June 15, 2019.
Which rule availability setting can you use to force the system to look for an instance of the rule in the next highest class or ruleset?
A. Blocked
B. Final
C. Withdrawn
D. Not Available
What task must you perform in order to persist a temporary case?
A. Add a Persist Case SmartShape to the process.
B. Add an object ID to the case
C. Add a persistence condition to the case type.
D. Configure pyStartCase to persist a case.
In which order are rules and data instances applied for a service? 1 Service rule 2 Service Package 3 Service Activity 4 Mapping rule (from format received by the service to Clipboard structure) 5 Mapping rule (from
Clipboard structure to format specified by service type)
A. 2, 1, 3, 4, 5
B. 1, 2, 4, 3, 5
C. 1, 2, 3, 4, 5
D. 2, 1, 4, 3, 5
What effect does the Use all workbasket assignments in user's work group option have on how workbaskets are searched when using the Get Next Work functionality?
A. This option limits the workbasket search to only those workbaskets defined in the user's work group.
B. This option organizes all assignments in all of the workbaskets the user is associated with into a single list before the list is filtered and sorted.
C. The workbaskets associated with the user are checked first. If no assignments are found in the user's workbaskets, the user's worklist is checked.
D. When a user clicks the Next Assignment link, the system checks the user's worklist. If assignments are available in the user's worklist, the assignments are filtered and sorted.
Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?
A. Use a ToLeveledGroup router and Pega's Get Next Work functionality
B. Use a ToWorkbasket router and Pega's Get Next Work functionality
C. Use a ToWorklist router and Pega's Get Next Work functionality
D. Use a ToWorkGroup router and Pega's Get Next Work functionality
Which scenario might benefit from using a temporary case?
A. Banking customers can access a bank's online portal to apply to open a checking or savings account.
B. Airline customers can view their travel itinerary or submit a request to modify their itinerary, subject to fees.
C. Insurance customers can call a call center to file a new claim, or make changes to a current coverage policy.
D. Retail customers can process a return for one or more items in their order or they can process an exchange.
In which of the following situations would you use a rule circumstance to resolve the requirement?
A. A national insurance company requires a different minimum for liability coverage in each state.
B. An online order process optionally allows customers to update the credit card number saved with their account.
C. A service level notifies the assigned user when a goal interval is exceeded, and notifies the user's manager when a deadline interval is exceeded.
D. A process does not execute if a user is single
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