Salesforce ORDER-MANAGEMENT-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ORDER-MANAGEMENT-ADMINISTRATOR Online Questions & Answers

• Question 1:

  A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?

  A. One Fulfilment Order per item in the order, totaling 10
  B. One Fulfillment Order per Fulfillment Location, totaling 2
  C. One Fulfillment Order
  D. One Fulfillment Order pet destination, totaling 3
  D. One Fulfillment Order pet destination, totaling 3

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  Explanation/Reference:

  The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htmandt ype=5

• Question 2:

  Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?

  A. Use the Analyze function in the Lightning Record Page editor
  B. Run a performance analysis using the Developer Console
  C. Use the Page Layout Analysis tool in Setup
  D. Use Chrome DevTools
  A. Use the Analyze function in the Lightning Record Page editor

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  Explanation/Reference:

  The Analyze function in the Lightning Record Page editor helps an administrator analyze the performance of a Lightning Record Page. It provides recommendations on how to improve the page load time, such as removing unused components, reducing the number of fields, or using conditional visibility rules.

• Question 3:

  Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?

  A. The types must match within reason
  B. The names must be an exact match
  C. The types must be an exact match (i.e. String to String)
  D. The names must only contain letters and underscores
  A. The types must match within reason
  B. The names must be an exact match

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  Explanation/Reference:

  Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:

  The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B

  Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.

  The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example,

  if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.

  https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.d ochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

• Question 4:

  Which two statements about the Order Summary object are accurate?

  A. It can be deleted using the Delete button
  B. it does not exist without the original Order object
  C. It is read-only for financial order data
  D. It has a single shipping address to which all Order Items will be shipped
  B. it does not exist without the original Order object
  C. It is read-only for financial order data

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  Explanation/Reference:

  Two statements about the Order Summary object that are accurate are:

  It does not exist without the original Order object. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary has

  a master-detail relationship to the Order object, which means that it cannot exist without its parent Order record.

  It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order is created. These fields are read-

  only and cannot be edited in Order Management.

  https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htmandt ype=5

• Question 5:

  For what use case would an administrator enable Person Accounts during Order Management setup?

  A. Person Accounts are always enabled for Order Management
  B. Connecting Order Management to B2C Commerce
  C. Connecting to an external ERP system
  D. Connecting Order Management to B2B Commerce
  B. Connecting Order Management to B2C Commerce

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  Explanation/Reference:

  An administrator would enable Person Accounts during Order Management setup for the use case of connecting Order Management to B2C Commerce. B2C Commerce is a cloud-based platform that enables businesses to create and manage online storefronts for consumers. B2C Commerce uses Person Accounts to represent individual shoppers who place orders on the storefronts. Person Accounts are a type of account that combines account and contact information into a single record. To connect Order Management to B2C Commerce, an administrator needs to enable Person Accounts in Order Management and install the B2C Commerce Integration package from AppExchange. References: B2C Commerce Integration, [Person Accounts]

• Question 6:

  An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?

  A. Order Error
  B. Process Exception
  C. Order Summary Exception
  D. Fulfillment Error
  B. Process Exception

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  Explanation/Reference:

  The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as

  payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message,

  etc.

  https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm andtype=5

• Question 7:

  Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

  A. Created
  B. Active
  C. Drafted
  D. New
  E. Open
  B. Active
  D. New

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  Explanation/Reference:

  Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htmandtype=5

• Question 8:

  An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?

  A. The administrator has duplicate Product SKUs in the JSON query
  B. The number of subrequests in the JSON query exceeds the 20 subrequest limit
  C. The Administrator has logged into the wrong environment in Workbench
  D. The administrator is creating multiple objects in a single JSON query
  E. Record IDs used within the request are incorrect
  A. The administrator has duplicate Product SKUs in the JSON query
  B. The number of subrequests in the JSON query exceeds the 20 subrequest limit
  E. Record IDs used within the request are incorrect

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  Explanation/Reference:

  Three possible causes of this issue are: The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench. The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench. Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.

  https://developer.salesforce.com/docs/atlas.en- us.api_rest.meta/api_rest/resources_composite_composite.htm https://developer.salesforce.com/docs/atlas.enus.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm

• Question 9:

  Which data type is the Status field on an Order Summary object?

  A. Picklist
  B. String
  C. Text
  D. Number
  A. Picklist

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  Explanation/Reference:

  The Status field on an Order Summary object is a picklist data type. A picklist is a field that allows users to select one value from a predefined list of values. The Status field on an Order Summary object indicates the current state of the order, such as Draft, Activated, Completed, or Cancelled. The values for the Status field are defined in the Order Status picklist field on the Order object. References: Order Management Objects, [Picklist Fields]

• Question 10:

  An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?

  A. Build a custom application on Heroku calling the APIs
  B. Install the Salesforce mobile app from Apple Store or Google Play
  C. Save the pages with the options of both Desktop and Phone applied
  D. Use the mobile publisher to create an app
  B. Install the Salesforce mobile app from Apple Store or Google Play
  C. Save the pages with the options of both Desktop and Phone applied

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  Explanation/Reference:

  The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can't access its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. References: Salesforce Order Management, Mobile App Theme FAQ