Salesforce Salesforce Order Management ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 1:

  Where should a service agent go first to initiate changes related to an Order in Order Management?

  A. Change Order Details

  B. Order Details

  C. Fulfillment Order Details

  D. Order Summary Details

  Correct Answer: D

  A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. References: Order Management Console, Order Management Lifecycle

• Question 2:

  What type of relationship exists between FulfillmentOrder and Location?

  A. One-to-One Lookup (Location) FulfilledFrom Location

  B. Junction (Many to Many)

  C. Many-to-One Lookup (Location) Fulfil led from Location Id

  D. One-to-Many Lookup (Location) FulfilledFrom Location Id

  Correct Answer: C

  The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location.

  https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htmandtype=5

• Question 3:

  Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

  A. Created

  B. Active

  C. Drafted

  D. New

  E. Open

  Correct Answer: BD

  Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htmandtype=5

• Question 4:

  What does the number of Fulfillment Orders created depend upon?

  A. Fulfillment Location. Delivery Method and Number of Payments

  B. Fulfillment Location, Recipient Address and Quantity

  C. Fulfillment Location. Delivery Method and Recipient Address

  D. Fulfillment Location, Delivery Charges and Quantity

  Correct Answer: C

  The number of Fulfillment Orders created depends on three factors:

  Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two

  items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order.

  https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htmandtype=5

• Question 5:

  What are two reasons for using Flows instead of Apex code?

  A. Flows can be modified and created without a developer

  B. Flows have better performance options for large batches of records

  C. Flows can be triggered by undelete events

  D. Flows provide a visual debug process

  Correct Answer: AD

  Two reasons for using Flows instead of Apex code are:

  Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they

  can be easily modified and maintained by administrators. Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the

  flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.

  https://help.salesforce.com/s/articleView?id=sf.flow_builder.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htmandtype=5

• Question 6:

  Which three options are the main types of building blocks when working in Flow Builder?

  A. Connectors

  B. Elements

  C. Async processes

  D. Data lookups

  E. Resources

  Correct Answer: ABE

  The main types of building blocks when working in Flow Builder are:

  Elements: These are the components that define the logic and functionality of a flow. Elements include actions, assignments, decisions, loops, screens, subflows, and waits.

  Resources: These are the variables, constants, formulas, collections, and record choice sets that store data in a flow. Resources can be used as inputs or outputs for elements.

  Connectors: These are the arrows that connect elements and resources in a flow. Connectors determine the sequence and direction of the flow execution.

  References: [Flow Building Blocks]

• Question 7:

  Which two Order Management objects have their tabs set to Tab Hidden by default?

  A. OrderDeliveryMethod

  B. SalesLocation

  C. Locations

  D. Fulfillment Orders

  E. Accounts

  Correct Answer: AC

  The OrderDeliveryMethod and Locations objects have their tabs set to Tab Hidden by default. These objects are used to store information about how an order is delivered and where it is fulfilled from, respectively. They are not meant to be accessed directly by users, but rather through related lists or lookup fields on other objects. References: Order Management Objects

• Question 8:

  An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?

  A. Build a custom application on Heroku calling the APIs

  B. Install the Salesforce mobile app from Apple Store or Google Play

  C. Save the pages with the options of both Desktop and Phone applied

  D. Use the mobile publisher to create an app

  Correct Answer: BC

  The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can't access its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. References: Salesforce Order Management, Mobile App Theme FAQ

• Question 9:

  When can an Invoice be created?

  A. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"

  B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"

  C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*

  D. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'

  Correct Answer: D

  The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoice record from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invo ice.htmandtype=5

• Question 10:

  A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?

  A. Payment Method

  B. Order Payment Summary

  C. Payment

  D. Order

  Correct Answer: B

  The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summ ary.htmandtype=5