Salesforce ORDER-MANAGEMENT-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ORDER-MANAGEMENT-ADMINISTRATOR Online Questions & Answers

• Question 1:

  An Order Summary has three Fulfillment Orders and two Credit Memos associated with it. How many Invoices will be created when using the Create Invoice Apex action in a flow?

  A. 2.0
  B. 5.0
  C. 1.0
  D. 3.0
  C. 1.0

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  explanation:

  Explanation/Reference:

  One invoice will be created when using the Create Invoice Apex action in a flow. The Create Invoice Apex action is a custom action that creates an invoice for an order summary. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. An order summary can have multiple fulfillment orders and credit memos associated with it, but only one invoice will be created for the entire order summary. References: Order Management Objects, [Create Invoice Apex Action]

• Question 2:

  An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?

  A. Return
  B. Credit Memo
  C. Invoice
  D. Return Order Summary
  B. Credit Memo

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  explanation:

  Explanation/Reference:

  The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htmandtype =5

• Question 3:

  Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?

  A. The types must match within reason
  B. The names must be an exact match
  C. The types must be an exact match (i.e. String to String)
  D. The names must only contain letters and underscores
  A. The types must match within reason
  B. The names must be an exact match

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  explanation:

  Explanation/Reference:

  Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:

  The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B

  Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.

  The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example,

  if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.

  https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.d ochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

• Question 4:

  The Northern Trail Outfitters (NTO) team is already using Order Management. The team wants to transition from their home-grown Commerce engine to B2C Commerce Cloud. Which action do they need to perform?

  A. File a support case to activate an integration between B2C Commerce and Order Management
  B. Export the orders from B2C periodically and import them into Order Management using a scheduled job
  C. Change the Order Integration Flow in Setup so the org will start seeing the orders flow in
  D. Create a Flow to download the Orders from an SFTP location where B2C Commerce drops them and then ingest the data into Order Management
  A. File a support case to activate an integration between B2C Commerce and Order Management

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  explanation:

  Explanation/Reference:

  The integration between B2C Commerce and Order Management is not enabled by default. To activate it, an administrator needs to file a support case with Salesforce and provide the necessary information, such as the B2C Commerce instance URL, the Order Management org ID, and the API user credentials3

• Question 5:

  How can an administrator allow an org to publish a change set to another org?

  A. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
  B. In the source org: open Deployment settings, Select the environments to publish to and Move them to the enabled list
  C. In the source org: Open Publish Settings, Select the checkbox next to the environment to publish to and Click Save
  D. In the target org: Open Deployment Settings, Click Edit next to the source org. Select Allow Inbound Changes and Click Save
  A. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list

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  explanation:

  Explanation/Reference:

  The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htmandtype=5

• Question 6:

  For what use case would an administrator enable Person Accounts during Order Management setup?

  A. Person Accounts are always enabled for Order Management
  B. Connecting Order Management to B2C Commerce
  C. Connecting to an external ERP system
  D. Connecting Order Management to B2B Commerce
  B. Connecting Order Management to B2C Commerce

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  explanation:

  Explanation/Reference:

  An administrator would enable Person Accounts during Order Management setup for the use case of connecting Order Management to B2C Commerce. B2C Commerce is a cloud-based platform that enables businesses to create and manage online storefronts for consumers. B2C Commerce uses Person Accounts to represent individual shoppers who place orders on the storefronts. Person Accounts are a type of account that combines account and contact information into a single record. To connect Order Management to B2C Commerce, an administrator needs to enable Person Accounts in Order Management and install the B2C Commerce Integration package from AppExchange. References: B2C Commerce Integration, [Person Accounts]

• Question 7:

  An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?

  A. Create an External Data Source in Setup which references the external platform where the Pricebook is held
  B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
  C. This is not possible, all Products require a Pricebook Entry
  D. Edit the Product page layout to make the Pricebook field not require
  A. Create an External Data Source in Setup which references the external platform where the Pricebook is held

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  explanation:

  Explanation/Reference:

  The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references the external platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce. https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htmandtype=5

• Question 8:

  What type of relationship exists between FulfillmentOrder and Order Delivery Method?

  A. Lookup (Order Delivery Method)
  B. Master-Detail (Order Delivery Method)
  C. Junction (Many to Many)
  D. One-to-One Lookup (Location) FulfillmentFrom LocationId
  A. Lookup (Order Delivery Method)

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  explanation:

  Explanation/Reference:

  The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method.

  https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_delivery_method .htmandtype=5

• Question 9:

  Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?

  A. Delivery Groups
  B. Order Summary
  C. Change Order
  D. Payment Summary
  B. Order Summary

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  explanation:

  Explanation/Reference:

  Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. References: Order Management Objects

• Question 10:

  In which two ways can Order Management licenses be assigned?

  A. By Permission Set
  B. By Hole
  C. By Profile
  D. By User
  A. By Permission Set
  D. By User

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  explanation:

  Explanation/Reference:

  Two ways that Order Management licenses can be assigned are: By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses. By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.

  https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htmandt ype=5 https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htmandty pe=5