BCS Modelling Business Processes MBP18 Questions & Answers

• Question 21:

  When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

  Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.

  

  Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery. What are the input for the task select delivery type?

  A. The customer's preferred delivery day and the customer's location

  B. The customer's location and the customer's preferred delivery day

  C. The products the customer has bought and the location of the local store

  D. The products the customer has bought and the customer's location

  Correct Answer: D

• Question 22:

  Analysis has revealed that what the business wants in the future is radically different from how it currently operates

  How SHOULD the business analyst proceed from this point?

  A. Develop an 'as is' model and define its problems before considering the 'to be' model

  B. Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model

  C. Do not develop a detailed 'as is' model, focus on developing a 'to be' model

  D. Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

  Correct Answer: A

• Question 23:

  Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling)

  What performance issue is this MOST likely to address?

  A. Bottlenecks.

  B. Duplication of work.

  C. Redundancy

  D. Hand offs.

  Correct Answer: A

• Question 24:

  LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.

  The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause

  the cash machine to jam.

  LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.

  Which is the BEST performance measure for the task Maintain cash machine level's?

  A. No orders to the cash processing center should be for cash to be used by the back tills.

  B. 100% of cash orders must be delivery by 3pm the same day.

  C. 100% of cash machine notes must be new notes.

  D. No cash machine outages are experienced due to insufficient cash or poor quality notes.

  Correct Answer: A

• Question 25:

  A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.

  The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course

  of an investigation, it was found that the sales team are continuing to out hard copies of customer order.

  Which element of POPIT did the project not fully consider?

  A. Processes.

  B. Information and Technology

  C. People.

  D. Organisation

  Correct Answer: D

• Question 26:

  An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade.

  To remark the script, the assessor has to log on to the examinations board's secure examination marking system held on its server. Once in the marking system, the assessor enters the candidate number (given to her by the examinations

  board) and downloads the script. She then marks the script. annotating each question with comments and the marks gained. Once completed, she indicates that the script is fully marked and uploads the script back into the marking system.

  She raises an invoice for the re-marking and sends this to the examination board, who pay her one month later

  The following all describe actions:

  a-Log on to marking system.

  b-Download script

  c-Mark script.

  d-Upload script

  e-Raise invoice.

  Which of these actions are tasks in the scenario?

  A. b, c and d

  B. a, d and e.

  C. a and b.

  D. c and e.

  Correct Answer: B

• Question 27:

  An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to

  take into account infrastructure constraints.

  On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.

  What will be then MAIN benefit of this approach to the organization?

  A. Condition service implement: graphical notation will facilitate better understanding of performance bottlenecks.

  B. Demonstration of best practice: showing standards that all other units should follow to achieve quality target.

  C. Facilitate expansion: Core IT can take workwide responsibility for application management to ensure the integrity of working practices.

  D. Efficient operation: standard notation will ensure the efficiency and effectiveness of worldwide processes.

  Correct Answer: A

• Question 28:

  Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.

  Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor

  In Harmon's organisational model, which of the following would provide inputs to internal processes?

  A. Belle View Farms and concerns about the poor wheat harvest.

  B. Country Bakes andUK Systems Limited

  C. Country Bakes and Wholegrain Foods

  D. Wholegrain Foods and concerns about the poor wheat harvest

  Correct Answer: D

• Question 29:

  Below is a high-level breakdown of a task associated with using an ATM. drafted by a business analyst:

  1. User inserts bank card

  2 System asks for PIN

  3. User enters PIN

  4 System displays service options

  5. User selects 'withdraw cash* option

  6- System ejects card

  7.

  System issues cash

  8.

  User collects printed receipt

  Which optional or exceptional step is reflected in this detailed description?

  A. A user inputting an incorrect PIN

  B. A cash machine being empty

  C. A receipt for cash issued.

  D. A card being out of date-

  Correct Answer: C

• Question 30:

  A business analyst has documented the following description for the task Mark Script

  1.

  Do Mark Script

  2.

  Assessor enters student-id

  3.

  IF system finds student-id

  4.

  THEN display student details

  5.

  ELSE return to step 3 (re-enter student-id)

  6.

  Download script

  7.

  ENDIF

  8.

  Mark script

  9.

  IF student fails

  10.

  THEN write feedback comments about the script

  11.

  ENDIF

  12.

  Indicate that script is fully marked

  13.

  System transfers marker fee amount to assessor's account

  14.

  ENDDO- end of the mark script task

  If an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion (Shown as a bull's eye) of the diagram?

  A. 3

  B. 1

  C. 2

  D. 4

  Correct Answer: D