BCS Modelling Business Processes MBP18 Questions & Answers

• Question 11:

  What is NOT clear from the following fragment of a business process model?

  

  A. The payment is required before the coffee is made.

  B. The initiating business event is Order Coffee.

  C. The cashier instructs the barista.

  D. The barista gives the coffee to the customer

  Correct Answer: D

• Question 12:

  WALL Ltd is expanding through new product innovation andcompetitoracquisition. The business administrator support unit of WALL Ltd has implemented updates tohandleincreased load on the payroll caused by this expansion of the

  business, Payroll is a critical business application. The following business scenarios are being considered:

  a-Production of the payroll summary on completion of pay calculation.

  b-Taking new employees into the payroll after a business acquisition.

  c-Responding to local employment regulations.

  d-Introduction to local employment regulations.

  e-Introduction of new payment terms and condition.

  Entry of absence information approved by HR.

  Which of these business scenarios will MOST LIKELY give an indication of how well the updated payroll is performing?

  A. b, d and e

  B. b, d and e

  C. a, c and e

  D. b, c and d

  E. a, d and e

  Correct Answer: C

• Question 13:

  Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.

  Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.

  Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?

  

  

  A. Exhibit A

  B. Exhibit B

  C. Exhibit C

  D. Exhibit D

  Correct Answer: D

• Question 14:

  Thomas is the secretary to the managementboard of a large oil company.He is preparing the papers and chasing up the actions from the last board meeting.Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions.

  As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board

  Which type(s) of business event is/are NOT present in this scenario?

  A. Internal

  B. External

  C. Time-based.

  D. Internal and external

  Correct Answer: C

• Question 15:

  The following statements have been made about the process view of an organisation

  a-Used by employees to describe where they work in an organisation b-Defines the internally recognisable formal structure of an organisation c-Incorporates actors from a number of different organisational teams d-Emphasises the need for cooperation between actors from different parts of an organisation

  Which of these statements is/are TRUE?

  A. c and d

  B. a, b and c

  C. a and b

  D. d only

  Correct Answer: B

• Question 16:

  This is a three-task extract from a model of a `Fulfil Order' process:

  

  The steps in the Assemble Order' task are listed below, in the wrong order:

  a-Get correct quality of item(S) b-Select suitable packing materials c-For each item on pick list d-Take items to packing table e-Go to bin location f-Print picklist What is the CORRECT order of steps in the Assemble order' task?

  A. f,c,e,a,d,b

  B. c,a,f,e,b,d

  C. b,f,e,a,d,c

  D. f, e, a, c, b, d

  Correct Answer: A

• Question 17:

  A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk,

  giving the dates and times required.

  The event name is Email

  A. Request deposit

  B. Check customer details

  C. Book hall

  D. Check hall availability

  Correct Answer: C

• Question 18:

  The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

  The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the

  company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

  Which of the following includes an internal and external performance measure?

  A. Actual number of calls answered per hour and the number of calls escalated

  B. Time taken to answer the phone and the average duration of a call

  C. Time taken to answer the phone and the maximum number of calls per hour for the company

  D. Average duration of a call and the actual number of calls answered per hour

  Correct Answer: D

• Question 19:

  The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system. What does the entry of the customer's name, address andcontact numberrepresent?

  A. Event

  B. Process

  C. Step in a task

  D. Task in process

  Correct Answer: A

• Question 20:

  A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

  A. Clarities who reports to who in the finance department

  B. Shows how the finance department interacts with other departments

  C. Illustrates how processes work from beginning to end

  D. Explains how the finance department reacts to external events

  Correct Answer: C