BCS Modelling Business Processes MBP18 Questions & Answers

• Question 1:

  Which of thefallowing statements concerning an internal process performance measure is INCORRECT?

  A. Is documented at the task level

  B. Reflects key performance indicators.

  C. Aligns with what the organisation wants to achieve

  D. Relates to customer expectations.

  Correct Answer: D

• Question 2:

  The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.

  Who will be regarded as a supplier in this scenario?

  A. Organisations that the analyst will approach lo research and give feedback on new equipment technology.

  B. The shareholders of Rich Farms Shop, who will have an input into any investment decision.

  C. The finance department that will manage the funds and budget for any investment project.

  D. The marketing department, who will ensure that the product and its marketing materials are aligned.

  Correct Answer: C

• Question 3:

  A business analyst has identified the following pattern of business activity in a process she has been asked to improve:

  

  The following observations have been made.

  A- The handle-offs in the process are unlikely to be worthy of further investigation.

  B- The impact of bottlenecks in the tasks performed by Actor 2 should be explored.

  C- The first task of actor 1 should always be immediately after the trigger event

  D- The impact of bottlenecks in the tasks performed by Actor 3 should be explored.

  A. a, b and c.

  B. a, c and d.

  C. b, and d.

  D. a, and d.

  Correct Answer: C

• Question 4:

  A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

  1.

  Details of the booking are recorded on the club's computer system;

  2.

  A new hooking record is created (manual record).

  3.

  The amount of the deposit taken is recorded on the booking record (manual record);

  4.

  The staff member records the booking on a planning chart (manual record),

  5.

  An electronic booking confirmation is automatically sent to the customer,

  6.

  A copy of the booking record is sent to the club manager (manual record)

  How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

  A. Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.

  B. All steps will be shown as separate tasks

  C. All steps will be included within one single task

  D. Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task

  Correct Answer: D

• Question 5:

  ACOMP buys in and then re-bands electronic products for various markets, including selling on to the selling on to other wholesales. It finds that business processes need to be adapted to new circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it adjust its internal processes more quickly.

  Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?

  A. Harmon's organizational model.

  B. The POPIT model.

  C. Value chain analysis.

  D. Standardised process modeling notation.

  Correct Answer: A

• Question 6:

  A trainee business analyst wishes to clarify what is meant by a task level description within the business process hierarchy. Which of thefollowing is a task level description?

  A. The customer finds the products they want on the company's website and places an order

  B. The organisation has an online channel, so customers can order directly from its website.

  C. The order is fulfilled by the company's Logistics team based at its central warehouse

  D. A Logistics team member uses a picking list to locate and pick each item on the order.

  Correct Answer: D

• Question 7:

  A company has the following issue to consider:

  A- The way staff interact with customers

  B- The image it wishes to portray

  C- The price of competing products.

  D- The margin that it aims to make.

  A. b and c

  B. a and c

  C. a and b

  D. b and d

  Correct Answer: C

• Question 8:

  A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services. Which model would support this approach to building a process map?

  A. Proter's value chain

  B. POPIT model

  C. Swimlane diagram

  D. Harmon's organization model.

  Correct Answer: A

• Question 9:

  An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review to a subject matter expert (SME), who either confirms it is acceptable and passes it to the examiner for final review and sign-off, or responds to the author with commands regarding the revision required.

  A business analyst constructed a business process model of the review process:

  

  The following statements are about the business process model:

  A-The diagram is a CORRECT representation of the scenario.

  B-There are aspects of the scenario which are INCORRECT represented in the diagram.

  C-There are aspects of the scenario which are INCORRECTLY omitted from the diagram.

  D-The notation used in the diagram is INCORRECT.

  Which of these statements is/are TRUE?

  A. a only

  B. d only

  C. b and d.

  D. b and c.

  Correct Answer: A

• Question 10:

  A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

  Required by the local authority. The statistics will be approved by the police board before released for publication.

  From the perspective of the police force, what would be considered a) an external event and b) internal event?

  A. a- Detailed report submission. b- Local authority declaration

  B. a- Major incident b- Crime statistics approval.

  C. a- Crime statistics release b- Crime statistics submission

  D. a- Major incident b- Major incident recording

  Correct Answer: A