Exam Details

  • Exam Code
    :MB-910
  • Exam Name
    :Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Certification
    :Fundamentals
  • Vendor
    :Microsoft
  • Total Questions
    :162 Q&As
  • Last Updated
    :May 15, 2024

Microsoft Fundamentals MB-910 Questions & Answers

  • Question 121:

    You need to explain to the manager which features are available to meet the requirement.

    Which feature should you use?

    A. Connected Field Service

    B. Inspections

    C. Microsoft Customer Voice

    D. Scheduling

  • Question 122:

    Sales representatives need a view of all of their customers and the statistics that relate to these customers.

    You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.

    What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Create custom forms.

    B. Embed Power Bl reports in a system dashboard.

    C. Create charts.

    D. Create reports in the report wizard.

    E. Import Excel data.

  • Question 123:

    A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

    A. Timeline

    B. Contact information

    C. Controls

    D. Attachments

  • Question 124:

    You have a chart that displays a summary of accounts by industry.

    You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.

    What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Expand the existing chart.

    B. Edit the existing chart.

    C. Select the city field in the drill-down menu.

    D. Create a new chart.

  • Question 125:

    Which two components are included in Dynamics 365 Marketing?

    Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Customer Voice survey

    B. Customer Service Hub

    C. Enterprise Asset Management

    D. Event management

  • Question 126:

    A company uses Dynamics 365 Field Service.

    You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.

    What is the status of the work order?

    A. Open ?In progress

    B. Open ?Unscheduled

    C. Traveling

    D. Open ?Scheduled

  • Question 127:

    A company wants an application that meets the following requirements:

    1.

    Display the latest news about the company.

    2.

    Recommend leads to sales team members.

    You need to identify an application to meet the requirements. What should you recommend?

    A. Dynamics 365 Customer Service

    B. Linkedln Campaign Manager

    C. Dynamics 365 Sales Insights

    D. Linkedln Sales Navigator

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