Microsoft Fundamentals MB-910 Questions & Answers

• Question 111:

  A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.

  There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.

  You need to automate the survey process and streamline collection and analysis of responses.

  What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Use Customer Voice to compile results from the existing third-party app.

  B. Use Power Automate to automatically send Customer Voice surveys.

  C. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.

  D. Use Customer Voice to collect and analyze survey results.

  E. Create surveys in Dynamics 365 Marketing by using Questionnaire.

  Correct Answer: DE

• Question 112:

  You work for a job placement agency that uses Dynamics 365 Project Operations.

  A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.

  What are two possible ways to achieve this goal?

  Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.

  B. Open the client's project Gantt chart and filter by the term expert plumber.

  C. Open the Resource Utilization board and filter by the term expert plumber.

  D. Open the Schedule board and filter by the term expert plumber.

  Correct Answer: CD

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

• Question 113:

  A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?

  A. Dynamics 356 Customer Insights

  B. Dynamics 365 Sales

  C. Dynamics 365 Marketing

  D. Dynamics 365 Human Resources

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

• Question 114:

  You use Dynamics 365 Field Service.

  Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location.

  You receive a service request and create a work order.

  You need to identify the next step in the process. What should you do next?

  A. Adjust inventory values.

  B. Schedule and dispatch the work order.

  C. Generate an invoice.

  D. Review and close the work order.

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order

• Question 115:

  A company uses social media for marketing.

  The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.

  You need to determine the supported social media activities.

  Which action is supported?

  A. Gel notified when a company is mentioned.

  B. Schedule a post to be published in the future.

  C. Analyze the sentiment of posts about a company.

  D. Automatically follow another account when a specified condition is met

  Correct Answer: B

• Question 116:

  A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

  The company wants to ensure that they can implement key marketing features without requiring any customizations.

  Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?

  Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Sponsors and sponsorships

  B. Regulatory compliance

  C. Advertisers and print media and campaigns

  D. Session and speaker tracking

  E. Registration and attendance

  Correct Answer: ADE

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

• Question 117:

  A potential customer delays their decision to commit to a big multi-year contract.

  You want to find other colleagues who have interacted with the potential customer to discuss strategies.

  Which app should you recommend?

  A. Customer Service Insights

  B. Market Insights

  C. Power Virtual Agents

  D. Sales Insights

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

• Question 118:

  A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

  You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.

  Which app should you recommend?

  A. Power Virtual Agents

  B. Sales Insights

  C. Customer Service Insights

  D. Market Insights

  Correct Answer: B

• Question 119:

  A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

  The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

  You need to recommend an app for the company.

  Which app should you recommend?

  A. Dynamics 365 Sales Insights

  B. Microsoft Excel

  C. Microsoft Outlook

  D. Microsoft Teams

  Correct Answer: A

• Question 120:

  You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

  You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

  A. Skills

  B. Roles

  C. Rating values

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency-models