Microsoft Microsoft Certifications MB-220 Questions & Answers

• Question 61:

  Note: This question is part of a series of questions that present the same scenario. Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,

  while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch.

  You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.

  Solution: You tell the team that Traditional Emails are able to be used in customer journeys.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails

• Question 62:

  Note: This question is part of a series of questions that present the same scenario. Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,

  while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch.

  You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.

  Solution: You tell the team that traditional Emails are hosted on the Dynamics 365 server.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails

• Question 63:

  You have a customer journey that sends an email, creates a phone call activity and sends a text message. Which set of actions must you take to activate your customer journey?

  A. Validate, then Go Live.

  B. Check for Errors, then Publish

  C. Validate, then Publish.

  D. Check for Errors, then Go Live.

  Correct Answer: D

• Question 64:

  You are creating a customer journey.

  You want to control the actions based on choices the contact makes and control the speed at which those actions happen.

  Which three types of tiles are available to control the flow to meet your needs? (Choose three.) Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Splitter

  B. Decision point

  C. Internal action item

  D. Trigger

  E. Scheduler

  Correct Answer: BDE

• Question 65:

  You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use. Which pieces of information will help you decide which template to use?

  A. Target, Recurrence, Purpose, Name

  B. Purpose, Target, Recurrence, Description

  C. Language, Purpose, Target, Recurrence

  D. Language, Owner, Target, Recurrence

  Correct Answer: B

• Question 66:

  In preparing for going live with your customer journey you select "Check for Errors" in the command bar.

  Which three functions does this command provide? (Choose three.) Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. checks for common errors and shows an error message with advice for fixing them

  B. makes sure all required marketing emails and pages are assigned and published

  C. checks to ensure prerequisites are met

  D. checks for active links to the marketing services that host your email messages

  E. makes sure all required target segment(s) meet your goals

  Correct Answer: ABC

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/customer-journeys-create-automated-campaigns

• Question 67:

  Your marketing department will be creating multiple email messages to be used in several customer journeys.

  To prepare for this, you need to create content settings to determine the dynamic values to be used.

  What is the maximum number of Content Settings that can be set as default for multiple customer journeys?

  A. 1

  B. 2

  C. 3

  D. 4

  Correct Answer: A

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#content-settings

• Question 68:

  You are an event coordinator for Contoso, Ltd, and are creating a multi-day tradeshow event.

  You need to set up an event team that will consist of Contoso, Ltd employees, vendors, partners and customers.

  Which two kinds of records should you associate to the event team member? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Customer

  B. User

  C. Contact

  D. Account

  Correct Answer: BC

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event

• Question 69:

  You are a marketing professional for Contoso, Ltd.

  You have set up a webinar event showcasing the new features of a new product. On the event record, you have set Allow anonymous registrations to Yes. When you check the portal website, you notice that you must create a registration

  account to register for the event.

  Why might the event require you to register anonymously, despite the setting above?

  A. Your portal is a site hosted externally.

  B. Your portal is a site hosted by Dynamics 365 Portals.

  C. Your portal is Dynamics Native Portal.

  D. You must republish the event.

  Correct Answer: A

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal

• Question 70:

  You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations.

  You need to block off rooms for single occupancy, double occupancy and suites at the hotel.

  Which method should you use to accomplish your task?

  A. Create a hotel record and then a hotel room allocation record for each room type.

  B. Create a hotel record and then a single hotel room reservation record for all room types.

  C. Create a hotel record and then a single hotel room allocation record for all room types.

  D. Create a hotel record and then a hotel room reservation record for each room type.

  Correct Answer: A

  References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register-house-event-attendees