ITIL ITIL-TRANSITION Online Practice Questions and Exam Preparation

ITIL ITIL-TRANSITION Online Questions & Answers

• Question 11:

  Which charging mechanism could cause the price of a service to change depending on the time of day?

  A. Cost
  B. Cost plus
  C. Market price
  D. Differential charging
  D. Differential charging

• Question 12:

  When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

  A. Create a clear picture of what is changing and why it is valuable
  B. Develop a value stream map of the desired future changes
  C. Create corrective action plans for staff who are resistant to the change
  D. Communicate areas of waste that can be eliminated
  A. Create a clear picture of what is changing and why it is valuable

• Question 13:

  What BEST describes the relationship between planning and risk?

  A. Planning is a high level function, risk management is a tactical activity
  B. Planning should always consider risks and how to mitigate them
  C. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
  D. Risk management is the exclusive domain of dedicated risk managers
  B. Planning should always consider risks and how to mitigate them

• Question 14:

  Which value chain activity ensures that products deliver stakeholder expectations for quality?

  A. Design and transition
  B. Engage
  C. Obtain/build
  D. Plan
  A. Design and transition

• Question 15:

  Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

  A. Valuable investments
  B. Resilient operations
  C. Fast development
  D. Assured conformance
  B. Resilient operations

• Question 16:

  A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.

  Which describes the BEST approach for establishing effective feedback channels?

  A. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
  B. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
  C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
  D. Publish a printed weekly newsletter that clearly and consistently communicates change
  C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

• Question 17:

  Which BEST describes the primary role of a governing body?

  A. To establish and regularly review the goals cascade throughout the organization
  B. To develop and regularly review IT measures and metrics
  C. To annually review and approval of IT projects to maximize business value
  D. To establish and regularly review the effectiveness of risk management and internal controls
  D. To establish and regularly review the effectiveness of risk management and internal controls

• Question 18:

  An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.

  Which technique can be used to overcome this challenge?

  A. Clarifying definition of done'
  B. Introducing a push system
  C. Increasing batch sizes
  D. Limiting work-in-progress
  D. Limiting work-in-progress

• Question 19:

  Which statement is CORRECT when considering a transformation to high velocity IT?

  A. All organizations benefit from high velocity
  B. High performance is usually part of the change
  C. High-velocity IT should be applied throughout the organization
  D. Customer-facing systems should be excluded from the change
  B. High performance is usually part of the change

• Question 20:

  An organization is reviewing the support of its IT services.

  Which is an example of an `outside in' approach?

  A. Understanding how infrastructure and application suppliers are involved in the end-to- end value chain for the support of services
  B. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
  C. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
  D. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
  B. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services