ITIL ITIL-FND5 Online Practice Questions and Exam Preparation

ITIL ITIL-FND5 Online Questions & Answers

• Question 91:

  Which practice has a purpose that includes ensuring that risks are properly assessed before changes are made?

  A. Service configuration management
  B. Problem management
  C. Service level management
  D. Change enablement
  D. Change enablement

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  Explanation

  Change enablement helps maximize successful changes by ensuring that changes are assessed and authorized appropriately. Configuration, problem, and service level management support other goals and do not primarily assess change risk.

• Question 92:

  Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

  A. Organizations and people
  B. Value streams and processes
  C. Information and technology
  D. Partners and suppliers
  A. Organizations and people

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  Explanation

  The organizations and people dimension ensures that individuals within the organization have the appropriate skills, competencies, roles, and structure to meet current and anticipated needs in delivering products and services.

• Question 93:

  Which is an example of a service request?

  A. A request for normal service operation to be restored
  B. A request to implement an emergency security patch
  C. A request for access to a file
  D. A request to investigate the cause of an incident
  C. A request for access to a file

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  Explanation

  Access to a file can be a predefined, agreed service action. Restoring service is incident management, emergency patches are change enablement, and cause investigation is problem management.

• Question 94:

  Which of the following statements about value streams is INCORRECT?

  A. Value streams are enabled and supported by the organization s value chain
  B. Value streams should exclude suppliers
  C. Value streams continue to evolve over time
  D. Value streams can involve multiple practices
  B. Value streams should exclude suppliers

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  Explanation

  Value streams include all activities and stakeholders required to create and deliver value, which can involve suppliers and partners as part of the overall flow of work. Therefore, excluding suppliers is incorrect.

• Question 95:

  Which practice has a purpose that includes reducing the likelihood and impact of incidents?

  A. Change enablement
  B. Continual improvement
  C. Problem management
  D. Service desk
  C. Problem management

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  Explanation

  Problem management identifies actual and potential causes of incidents and manages workarounds and known errors. This reduces both incident likelihood and impact.

• Question 96:

  Which guiding principle recommends assessing existing services, processes, and tools before creating something new?

  A. Progress iteratively with feedback
  B. Keep it simple and practical
  C. Start where you are
  D. Focus on value
  C. Start where you are

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  Explanation

  Start where you are emphasizes observing the current state and reusing what is already available when it can contribute to value. The other principles focus on iteration, simplicity, or value, but they do not primarily describe current-state assessment and reuse.

• Question 97:

  Which is a use of a continual improvement register?

  A. Planning and scheduling changes
  B. Tracking and managing improvement ideas
  C. Describing service offerings to consumers
  D. Assigning support groups to incidents
  B. Tracking and managing improvement ideas

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  Explanation

  A continual improvement register records and manages improvement ideas from identification through action. Change schedules, service offerings, and incident assignments are separate tools or activities.

• Question 98:

  Which of the following BEST describes a release?

  A. The addition, modification, or removal of anything that could affect services
  B. A version of a product, service, or other configuration item made available for use
  C. An unplanned interruption to a service or reduction in the quality of a service
  D. A cause, or potential cause, of one or more incidents
  B. A version of a product, service, or other configuration item made available for use

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  Explanation

  A release is a version of a product, service, or other configuration item that is made available for use, representing a controlled deployment of new or changed components into the live environment.

• Question 99:

  How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System (VS)?

  A. They are optional elements that organizations may choose to ignore without impacting governance
  B. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations
  C. They focus exclusively on financial performance and do not relate to governance oversight
  D. They apply only to management practices and do not influence governance activities
  B. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

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  Explanation

  ITIL Guiding Principles and continual improvement support governance by shaping how decisions are made and ensuring that oversight, direction, and control activities remain aligned with stakeholder needs and continuously improved to maintain value delivery.

• Question 100:

  What is the primary use of a change schedule?

  A. To plan changes and help avoid conflicts
  B. To manage all emergency changes without authorization
  C. To publish all available user requests
  D. To assign every incident to support teams
  A. To plan changes and help avoid conflicts

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  Explanation

  The change schedule helps plan, communicate, and coordinate changes so conflicts can be avoided. It is not a replacement for authorization or incident management.