ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 231:

    Which of the following is NOT an objective of the Operations Management function?

    A. Swift application of skills to diagnose any IT Operations failures that occur
    B. Regular scrutiny and improvements to achieve improved service at reduced costs
    C. First line Incident investigation and diagnosis logged by users
    D. Maintenance of status quo to achieve stability of day to day processes and activities

  • Question 232:

    What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

    A. Serviceability
    B. Availability
    C. Capacity
    D. Continuity

  • Question 233:

    Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

    A. Start where you are
    B. Collaborate and promote visibility
    C. Progress iteratively with feedback
    D. Think and work holistically

  • Question 234:

    Which of the following identifies the purpose of design coordination?

    A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
    B. Ensuring all service designs have availability designed into them
    C. Designing of all the links between every service design process and all other processes in the service lifecycle
    D. Control of all supplier relationships from design right through to the production environment

  • Question 235:

    Which describes outcomes?

    A. Tangible or intangible deliverables
    B. Results desired by a stakeholder
    C. Configuration of an organization's resources
    D. Functionality offered by a product or service

  • Question 236:

    Which two statements about the guiding principles are CORRECT?

    1. The guiding principles support continual improvement

    2. Each guiding principle applies to a selection of the available stakeholder groups

    3. Organizations should decide which one of the guiding principles is relevant to them

    4. Organizations should consider how the guiding principles interact with each other

    A. 1 and 2
    B. 2 and 3
    C. 3 and 4
    D. 1 and 4

  • Question 237:

    Which Function would provide staff to monitor events in an Operations Bridge?

    A. Applications Management
    B. Service Desk
    C. Technical Management
    D. IT Operations Management

  • Question 238:

    Which ITIL concept helps an organization to make good decisions?

    A. Guiding principles
    B. Four dimensions of service management
    C. Practices
    D. Service value chain

  • Question 239:

    Service Acceptance criteria are used to?

    A. Ensure the design stage of the Lifecycle
    B. Ensure Portfolio Management is in place
    C. Ensure delivery and support of a service
    D. Ensure service Key Performance Indicators (KPIs) are reported

  • Question 240:

    Which is a key element of the 'think and work holistically' guiding principle?

    A. Assessing which procedures can be re-used when improving a service
    B. Understanding the methods applicable to complex systems
    C. Eliminating metrics which do not contribute to achieving an objective
    D. Using technology for standard tasks to give people time for complex activities

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