ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 1151:

    What is warranty?

    A. Assurance that a product or service will meet agreed requirements
    B. The amount of money spent on a specific activity or resource
    C. The functionality offered by a product or service to meet a particular need
    D. The perceived benefits, usefulness and importance of something

  • Question 1152:

    Which of the following would commonly be in a contract underpinning an IT service?

    (1)

    Marketing information

    (2)

    Contract description and scope

    (3)

    Responsibilities and dependencies

    A. 1 and 2 only
    B. 1 and 3 only
    C. 2 and 3 only
    D. None of the above

  • Question 1153:

    Your organization is concerned with the lack of trend analysis of incident records. With which management practice would this cause an issue?

    A. Incident Management
    B. Problem Management
    C. Monitoring and event Management
    D. Service Level Management

  • Question 1154:

    Which is NOT an example of a pattern of business activity (PBA)?

    A. The seasonal variation in customer purchases from a supermarket
    B. The peak period usage of counter services in a retail bank
    C. The capacity usage of the network supporting service
    D. The tendency for a government agency to submit its regulatory reports just before the deadline

  • Question 1155:

    What is defined as a change of state that has significance for the management of an IT service?

    A. Event
    B. Incident
    C. Problem
    D. Known error

  • Question 1156:

    Identify the missing words from the following sentence.

    A person or group who authorizes a change is known as a _______.

    A. Service Desk
    B. Organization
    C. Change Authority
    D. Change Analyzer

  • Question 1157:

    Which of the following statements is/are CORRECT about a major incident?

    A. 1
    B. 1 and 2
    C. 2 and 3
    D. all of the options

  • Question 1158:

    Which of the following supplier management activities includes classifying suppliers after a contract has been newly awarded, after a contract has been updated, or on a periodic basis?

    A. Supplier Categorization
    B. Performance management
    C. Supplier and contact Management
    D. Evaluation of Suppliers and contacts.

  • Question 1159:

    Which of the following types of service should be included in the scope of service portfolio management?

    1. Those planned to be delivered

    2. Those being delivered

    3. Those that have been withdrawn from service

    A. 1 and 3 only
    B. All of the above
    C. 1 and 2 only
    D. 2 and 3 only

  • Question 1160:

    Which one of the following is the BEST description of a service level agreement (SLA)?

    A. The part of a contract that specifies the responsibilities of each party
    B. An agreement between the service provider and an internal organization
    C. An agreement between a service provider and an external supplier
    D. An agreement between the service provider and their customer

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