Which of the following statements best characterizes the Quality Management practice called Benchmarking?
A. The ISO term for progress measurement
B. Comparing planned project practices to those of other projects
C. A technique used to test certain types of electronic equipment
D. The difference between grade and quality
E. The measurement of customer satisfaction
Which is NOT a commonly used Quality Management tool?
A. Fishbone Diagram
B. CSSR Report
C. Pareto Chart
D. Control Chart
The following are steps in developing a baseline, EXCEPT:
A. Identifying the sources of baseline data
B. Analyzing the data
C. Collecting the data
D. Measure the data
According to Crosby, a Quality Assurance activity is a:
A. Cost of Quality
B. Appraisal Costs
C. Failure Costs
D. Prevention Costs
Crosby demonstrated that the best approach to reduce Total Product Cost is to:
A. Increase Prevention Costs
B. Increase Appraisal and Failure Costs
C. Reduce Prevention Costs
D. Increase Rework Cost
One of Deming's 14 points is "Work to constantly improve quality and productivity."
A. True
B. False
The theory of the 'Hawthorne Effect on Human Motivation' was given by:
A. Walter Shewhart
B. Joseph M. Juran C. Frederick Herzberg
D. W. Edwards Deming
Which of the following is NOT a contribution by Walter Shewhart?
A. Continuous Improvement
B. Statistical Process Control
C. Pareto Principle
D. 1-2-3-4 Cycle
The Quality Trilogy identified by Juran includes:
A. People, Process, Technology
B. Planning, Improvement, Control
C. Goal, Question, Metric
D. Plan, Do, Check
Which of the following is NOT one of the seven Quality Tools identified by Ishikawa?
A. Control Chart
B. Run Chart
C. Regression Analysis Chart
D. Pareto Chart
E. Flow Chart
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