ISQI ISQI Certifications ISQI-CABA Questions & Answers

• Question 291:

  In Tuckman's Forming-Storming-Norming-Performing Model, Agreement and Consensus is largely formed among teams during the:

  A. Forming Stage

  B. Storming Stage

  C. Norming Stage

  D. Performing Stage

  Correct Answer: C

• Question 292:

  A non-verbal cue when listening such as leaning forward slightly:

  A. Sends an aggressive signal and should be avoided

  B. Indicates a lack of interest in what is being said

  C. Signals interest in what is being said

  D. None of the above

  Correct Answer: C

• Question 293:

  Creating a baseline of current performance generally happens in which phase of the Plan- Do-Check-Act cycle?

  A. Plan

  B. Do

  C. Check

  D. Act

  Correct Answer: A

• Question 294:

  Which communication skill is crucial, but often the last to be emphasized?

  A. Writing

  B. Listening

  C. Speaking

  D. None of the above

  Correct Answer: B

• Question 295:

  The role of the facilitator is:

  A. To help guide a group through a discussion

  B. Not be judgmental

  C. Create a productive environment

  D. All of the above

  E. None of the above

  Correct Answer: D

• Question 296:

  Which of the following is a common format for performance reporting?

  A. Pareto Diagrams

  B. Bar Charts

  C. Cause-and-Effect Diagram

  D. Control Charts

  Correct Answer: B

• Question 297:

  Which of the following techniques handles "messy data" very effectively?

  A. Affinity Diagram

  B. Bar Chart

  C. Cause-and-Effect Diagram

  D. Pie Chart

  Correct Answer: A

• Question 298:

  As a Business Analyst you are required to analyze the existing ways the organization works and compare it with the way their competition works. In this scenario, which tool would be more effective for you?

  A. Benchmarking

  B. Scatter Plot

  C. Control Chart

  D. Pareto Chart

  Correct Answer: A

• Question 299:

  Given the following data and thinking in terms of the Pareto Principle, where should corrective action focus?

  Problems originate from the following areas: 15% Design, 2% Development, 4% Prototype, 3% Testing, and 2% Implementation.

  A. Design

  B. Design, Development, and Prototype

  C. Design and Prototype

  D. Development and Prototype

  Correct Answer: A

• Question 300:

  Which of the following are the best tools for depicting trends in a process?

  A. Pareto and Control Chart

  B. Control Chart and Run Chart

  C. Histogram and Run Chart

  D. Gantt Chart and Pert Chart

  Correct Answer: B