An Intent Standard is directly measurable.
A. True
B. False
A process that no one "owns" should be a candidate for elimination.
A. True
B. False
Standards describe how work will be measured. A Standard answers the question:
A. What
B. When
C. Where
D. Why
A Literal Standard is directly measurable.
A. True
B. False
Which of the following is NOT a component of a workbench?
A. Entrance Criteria (Inputs)
B. Exit Criteria (Deliverables)
C. Work Procedures D. Check Procedures
E. Process Contract
A Policy states:
A. What
B. When
C. Where
D. Why
According to Schmidt, the benefit from properly managed conflict is:
A. Long standing problems brought out
B. Resistance to teamwork
C. Suspicion and distrust
D. People leaving the situation
With the workbench concept, tools can support:
A. Both the DO and the CHECK Procedures
B. Only the DO Procedures
C. The Rework Initiative
D. Only the CHECK Procedures
Using Forced Choice Method is effective when the number of items are:
A. Greater than 10
B. Greater than 15
C. Less than 10
D. Less than 3
Which of the following techniques was developed by Drs. Robert Kaplan and David Norton?
A. Enterprise Dashboard
B. Business Dashboard
C. PDCA
D. Balanced Scorecard
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