The establishment of standing Process Improvement Teams helps to address the question of:
A. Who do we tell?
B. What is the best way to improve the process?
C. How do we reduce variability within the process?
D. None of the above
The Information Technology Infrastructure Library (ITIL) describes:
A. Software development life cycle processes
B. IT service delivery "best practices"
C. IT training "best practices"
The Six Sigma acronym, DMAIC, stands for:
A. Define, Measure, Analyze, Improve, Control
B. Describe, Manage, Assess, Initiate, Continue
C. Defined Markers and Improvement Controls
D. Defect Measurement Assessment Implementation Control
E. None of the above
Responsibility for measurement rests with _______________ at all times.
A. Individuals Performing the Work
B. Management
C. Process Engineer
D. Metrics Consultant
The following are some of the characteristics of Special Causes, EXCEPT:
A. Not inherent within the system
B. Not predictable
C. Can be assigned to a defect in the system
D. Has a random pattern of data points within the control limits
If two or more individuals performed the same measurement process and achieve the same result each time, the measure is considered:
A. Reliable
B. Valid
C. Testable
D. In Control
Causes of Variation that are typically "external" to the process are referred to as:
A. Special Causes of Variation
B. Common Causes of Variation
C. Separate Causes of Variation
D. None of the above
A valid use of an IT measurement program is to record quantitative data that will be used in an employee performance appraisal.
A. True
B. False
As it relates to CMM/CMMI, the acronym KPA stands for:
A. Key Process Areas
B. Key Product Assessment
C. Key Program Area
D. Kappleman Procedure Appraisal
E. None of the above
____________ is the degree to which a measure actually measures what it was intended to measure.
A. Reliability
B. Validity
C. Simplicity
D. Calibration
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