IIA IIA-CIA-PART4 Online Practice Questions and Exam Preparation

IIA IIA-CIA-PART4 Online Questions & Answers

• Question 391:

  Which of the following is an effective active listening technique?

  I. Summarizing.

  II. Clarifying.

  III. Evaluating.

  IV.

  Empathizing

  A. I and IV only.
  B. II and Ill only.
  C. I, II, and IV only.
  D. I, II, Ill, and IV.
  I. Summarizing. II. Clarifying. III. Evaluating. IV. Empathizing
  C. I, II, and IV only.

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  Summarizing brings the discussion into focus and clarifies priorities. Clarifying content or process helps others explore the problem and make their ideas more concrete. Empathizing shows that the listener understands how the other person feels and encourages him/her to express feelings. However, evaluating may curtail the presentation of views and lead another person to believe that the listener's mind is already made up.

• Question 392:

  Which of the following terms does not apply to noise in communication?

  A. Encoding.
  B. Sending.
  C. Interpretation.
  D. Decoding.
  C. Interpretation.

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  Interpretation is a subprocess of perception. Noise is a disruption that impedes the communication process.

• Question 393:

  Which factor most likely encourages entry into an existing market?

  A. Governmental subsidies for new investors.
  B. High product differentiation, principally produced by trademarks.
  C. Knowledge of the industry, with high investments in development. D Low fixed exit costs.
  A. Governmental subsidies for new investors.

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  Subsidies for new firms lower entry barriers. Thus, new firms may enter the industry and intensify competition. Government policy also may affect competition via regulations that encourage or discourage substitutes or affect costs, that govern competitive behavior, or that limit growth. Government also may be a buyer or supplier.

• Question 394:

  Which of the following motivational theories are most alike in that both theories assume employees want to work and can do so unsupervised?

  A. Theory X and Theory Y.
  B. Theory X and Theory Z.
  C. Theory Y and Theory Z.
  D. Theory Y and Herzberg's two-factor theory.
  C. Theory Y and Theory Z.

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  Ouchi's Theory Z is based on the Japanese practice of providing long-term employment to workers. Decisions are made on a team basis, and trust is an important aspect of the theory, including the issue of trusting employees to complete their work satisfactorily and unsupervised. Theory Y assumes that Iiemployees like to work and will do so unsupervised.

• Question 395:

  Every month, the superintendent of a production department sends copies of the department's production variance reports to the supervisory staff, asking the supervisory staff to explain variances that exceed certain prescribed limits. The superintendent's communication of variancesto the supervisory staff and the supervisory staffs explanation to the superintendent of the variances are examples of:

  A. Horizontal communication and upward communication, respectively.
  B. Formal and informal communication, respectively.
  C. Informal communication and the grapevine, respectively.
  D. Downward communication and upward communication, respectively.
  D. Downward communication and upward communication, respectively.

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  Communication can be downward from superior to subordinate), upward from subordinate to superior), or horizontal from one peer to another). The superintendent's communication of variance reports to the subordinates is downward communication. The subordinates' replies are upward communications.

• Question 396:

  A leader who is able to gain compliance from a group based solely on personal attraction is said to have: A. Reward power.

  B. Coercive power.
  C. Referent power.
  D. Legitimate power.
  C. Referent power.

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  Referent power is based on identification of subordinates with a superior. Thus, personal magnetism (charisma) maybe a basis for influencing others to comply with a manager's directives.

• Question 397:

  Communication is the process by which meaning is conveyed between people. According tocommunications theory:

  A. The process has three elements:sender, medium, receiver.
  B. One-directional communication is usually most effective.
  C. Communication is the message actually received, not what is transmitted.
  D. Informal communications are usually to be avoided because of their inaccuracy.
  C. Communication is the message actually received, not what is transmitted.

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  The communication process has five elements:the sender, the symbols in which the message is encoded, the medium through which the message flows, the receiver, and feedback. Because the effectiveness of communication can be known only by its impact on the receiver and the perceived change in the receiver's behavior, the received message is what is communicated. The sent message may be garbled in encoding, in transmission, or in the receiver's decoding.

• Question 398:

  Which of the following is not an appropriate approach to team building?

  A. Ensuring a balance of complementary team roles.
  B. Choosing members who need to improve skills.
  C. Developing clear and shared values.
  D. Selecting team members based on how the members are likely to relate to each other.
  B. Choosing members who need to improve skills.

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  A team is most likely to be effective when it is fully empowered. Empowerment follows from properly training and equipping team members, and providing them with all necessary information. A team will not be effective if its members lack the needed skills.

• Question 399:

  A Theory X manager most likely believes that employees:

  A. Require little supervision.
  B. Are creative and imaginative.
  C. Need direction and security.
  D. Solve problems outside their immediate control.
  C. Need direction and security.

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  In the 1960s, Douglas McGregor developed two theories to describe the extremes of managers' views of human nature. Theory X is a negative view of people and the way they interact with the organization. Theory X assumes that people dislike work, must be threatened with punishment to work toward organizational objectives, require close supervision, avoid responsibility, and crave security.

• Question 400:

  When an organization depends to a great extent on its environment, which of the following statements best characterizes the relationship among an organization's environment, the level of uncertainty it faces, and its structure? The more dynamic and complex the environment, the

  A. More uncertainty the organization will face and the more organic the structure should be.
  B. More uncertainty the organization will face and the more mechanistic the structure should be.
  C. Less uncertainty the organization will face and the more autocratic the structure should be.
  D. Less uncertainty the organization will face and the more organic the structure should be.
  A. More uncertainty the organization will face and the more organic the structure should be.

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  A dynamic and complex organizational environment faces constant change, so the level of uncertainty increases. The more uncertainty an organization faces, the more organic the structure should be. Organic organizations tend to be flexible and adaptive to change.