A manager has difficulty motivating staff to improve productivity, despite establishing a lucrative individual reward system. Which of the following is most likely the cause of the difficulty?
A. High degree of masculinity.
B. Low uncertainty avoidance.
C. High collectivism.
D. Low long-term orientation.
A supervisor receives a complaint from an employee who is frustrated about having to learn a new
software program. The supervisor responds that the new software will enable the employee to work more
efficiently and with greater accuracy.
This response is an example of:
A. Empathetic listening.
B. Reframing.
C. Reflective listening.
D. Dialogue.
If a bank's activities are categorized under such departments as community banking, institutional banking, and agricultural banking, what kind of departmentalization is being utilized?
A. Product departmentalization.
B. Process departmentalization.
C. Functional departmentalization.
D. Customer departmentalization.
Which of the following conflict resolution methods should be applied when the intention of the parties is to solve the problem by clarifying differences and attaining everyone's objectives?
A. Accommodating.
B. Compromising.
C. Collaborating.
D. Competing.
Which of the following statements is true regarding the resolution of interpersonal conflict?
A. Unrealized expectations can be avoided with open and honest discussion.
B. Reorganization would probably not help ambiguous or overlapping jurisdictions.
C. Deferring action should be used until there is sufficient time to fully deal with the issue.
D. Timely and unambiguous clarification of roles and responsibilities will eliminate most interpersonal conflict.
Which of the following is a limiting factor for capacity expansion?
A. Government pressure on organizations to increase or maintain employment.
B. Production orientation of management.
C. Lack of credible market leader in the industry.
D. Company diversification.
Which is the least effective form of risk management?
A. Systems-based preventive control.
B. People-based preventive control.
C. Systems-based detective control.
D. People-based detective control.
Which of the following is a product-oriented definition of a business rather than a market- oriented definition of a business?
A. We are a people-and-goods mover.
B. We supply energy.
C. We make movies.
D. We provide climate control in the home.
Which of the following should an organization consider when developing strategic objectives for its
business processes?
1) Contribution to the success of the organization.
2) Reliability of operational information.
3) Behaviors and actions expected of employees.
4) How inputs combine with outputs to generate activities.
A. 1 and 2 only
B. 1 and 3 only
C. 2 and 4 only
D. 3 and 4 only
Which of the following is not included in the process of user authentication?
A. Authorization.
B. Identification.
C. Verification.
D. Validation.
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