IIA IIA-CIA-PART3-3P Online Practice Questions and Exam Preparation

IIA IIA-CIA-PART3-3P Online Questions & Answers

• Question 201:

  While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend despite the fact that there have been increasing customer complaints over the same period Which of the following audit recommendations would most likely correct the cause of this inconsistency?

  A. Review the the call center script used by customer service agents to interact with callers and update the script rf necessary
  B. De-emphasize the importance of call center employees completing a certain number of calls per hour
  C. Retrain call center staff on area processes and common technical issues that they will Likely be asked to resolve
  D. Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily
  A. Review the the call center script used by customer service agents to interact with callers and update the script rf necessary

• Question 202:

  Which of the following performance measures would be appropriate for evaluating an investment center, which has responsibility for its revenues, costs, and investment base, but would not be appropriate for evaluating cost, revenue, or profit centers?

  A. A flexible budget.
  B. Variance analysis.
  C. A contribution margin income statement by segment.
  D. Residual income.
  D. Residual income.

• Question 203:

  Technological uncertainty, subsidy, and spin-offs are usually characteristics of:

  A. Fragmented industries.
  B. Declining industries.
  C. Mature industries.
  D. Emerging industries.
  D. Emerging industries.

• Question 204:

  Which of the following is the most likely reason an organization may decide to undertake a stock split?

  A. To keep stock price constant.
  B. To keep shareholders' equity constant.
  C. To increase shareholders' equity.
  D. To enhance the stock liquidity.
  D. To enhance the stock liquidity.

• Question 205:

  International marketing activities often begin with:

  A. Standardization.
  B. Global marketing.
  C. Limited exporting.
  D. Domestic marketing.
  C. Limited exporting.

• Question 206:

  The percentage of sales method, rather than the percentage of receivables method, would be used to estimate uncollectible accounts if an organization seeks to:

  A. Use an aging schedule to more closely estimate uncollectible accounts.
  B. Eliminate the need for an allowance for doubtful accounts.
  C. Emphasize the accuracy of the net realizable value of the receivables on the balance sheet.
  D. Use a method that approximates the matching principle.
  D. Use a method that approximates the matching principle.

• Question 207:

  Which of the following statements are true regarding the use of heat maps as risk assessment tools?

  1.

  They focus primarily on known risks, limiting the ability to identify new risks.

  2.

  They rely heavily on objective assessments and related risk tolerances.

  3.

  They are too complex to provide an easily understandable view of key risks.

  4.

  They are helpful but limited in value in a rapidly changing environment.

  A. 1 and 2 only
  B. 1 and 4 only
  C. 2 and 3 only
  D. 3 and 4 only
  B. 1 and 4 only

• Question 208:

  While reviewing the contracts for a large city, the internal auditor learns that the organization contracted to perform trash collection is paid based on the number of bins emptied each week as a result, the city has minimal control over payments Which of the following actions should the auditor recommend to give the city greater control over payments?

  A. Change the contract so payment is based on the distances traveled by the contractor during collection.
  B. Renegotiate a lump-sum contract when the contract is up for renewal
  C. Assign a city employee to verify the number of bins emptied each day
  D. Require that the contractor provide supervisory review of the number of bins emptied each day
  B. Renegotiate a lump-sum contract when the contract is up for renewal

• Question 209:

  Which of the following is a logical access control designed to enhance the security of a computer-based application system?

  A. User accounts will be locked alter three unsuccessful attempts to access the system
  B. Users will not be allowed to use any of their last five passwords to access the system
  C. Users will be assigned rights to access the system based on their job responsibilities
  D. Users will automatically lose access to the system after 15 minutes of inactivity
  B. Users will not be allowed to use any of their last five passwords to access the system

• Question 210:

  Which of the following is the best example of IT governance controls?

  A. Controls that focus on segregation of duties, financial and change management
  B. Personnel policies that define and enforce conditions for staff in sensitive IT areas
  C. Standards that support IT policies by more specifically defining required actions
  D. Controls that focus on data structures and the minimum level of documentation required
  A. Controls that focus on segregation of duties, financial and change management