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GCX-SCR Real Exam Questions

Genesys Cloud CX: Scripting

95 questions available · Page 1 of 10

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Question 1 Single choice

Once you set the page name in the script, you cannot change it later.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: B

Question 2 Single choice

You are working on a script and need to add new variables to it. Select the correct tab to add variables.

  1. A

    1

  2. B

    2

  3. C

    3

  4. D

    4

Show answer and explanation

Correct answer: C

Question 3 Multiple choice

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information.

Select the appropriate statement(s) that apply to this scenario. (Choose two.)

  1. A

    Aaron collects the payment info without pausing the recording.

  2. B

    Aaron invokes a Secure Pause action and collects the payment information.

  3. C

    Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.

  4. D

    Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

Show answer and explanation

Correct answers: B, C

Question 4 Multiple choice

Which two statements correctly describe how Screen Pop works with Architect and script variables? (Choose two.)

  1. A

    Architect can use Set Screen Pop to select a published script and define values for the script's input variables

  2. B

    Screen Pop automatically performs CRM API reads and writes without a Data Action or integration configuration

  3. C

    Values passed to script variables through Set Screen Pop can be visible as participant data, so sensitive PII should be avoided

  4. D

    A draft script can be selected by Set Screen Pop before it is published

Show answer and explanation

Correct answers: A, C

Question 5 Single choice

Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

  1. A

    1

  2. B

    2

  3. C

    3

  4. D

    4

Show answer and explanation

Correct answer: D

Question 6 Single choice

Which statement correctly describes the difference between Save and Publish for a script?

  1. A

    Save preserves the current script work, while Publish makes a saved script available for use by Architect call flows or outbound campaigns

  2. B

    Save immediately makes the script available to all agents in every queue

  3. C

    Publish can be performed before a new script is saved for the first time

  4. D

    Save and Publish are identical actions with different button labels

Show answer and explanation

Correct answer: A

Question 7 Single choice

A number plan determines how many and which digits are necessary for call routing.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: A

Question 8 Single choice

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  1. A

    Workgroups

  2. B

    Rooms

  3. C

    Groups

  4. D

    Roles

Show answer and explanation

Correct answer: D

Question 9 Single choice

By default, scripting doesn't have a separate data type for decimals.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: A

Question 10 Single choice

Identify the template that contains one or more visual components that you can insert into a script page.

  1. A

    Custom Template

  2. B

    Script Template

  3. C

    Component Template

Show answer and explanation

Correct answer: C