Salesforce EXPERIENCE-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce EXPERIENCE-CLOUD-CONSULTANT Online Questions & Answers

• Question 1:

  Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.

  Which three things should BC in mind about unauthenticated or guestuser access?

  Choose 3 answers

  A. Guest user external organization-wide default are always set to Private.
  B. Guest user can't access records via manual sharing
  C. Guest user can't records via manual existing records
  D. Guest user can't be members of public groups or queues.
  E. Guest user external organization-wide defaults are always set to Public.
  A. Guest user external organization-wide default are always set to Private.
  B. Guest user can't access records via manual sharing
  D. Guest user can't be members of public groups or queues.

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  Explanation/Reference:

  Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering.

  Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:

  Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are

  explicitly shared with them.

  Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.

  Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.

• Question 2:

  The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

  Whichtwo settings need to be configured on the draft article before it is published?

  Choose 2 answers

  A. Visible to Partner
  B. Visible in Public Knowledge Base
  C. Visible to Employee
  D. Visible to Guest User
  B. Visible in Public Knowledge Base
  C. Visible to Employee

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  Explanation/Reference:

  These two options allow thearticle to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enables the article to be accessed by internal users with the appropriate permissions4

• Question 3:

  Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information. How should the administrator limit the fields available in the customer portal?

  A. Utilize CSS overrides to hide unwanted fields.
  B. Create a page variation for the customer portal to hide unwanted fields.
  C. Use Field-Level Security to remove access to the unwanted fields.
  D. Utilize the Developer Console with coding to hide unwanted fields.
  C. Use Field-Level Security to remove access to the unwanted fields.

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  Explanation/Reference:

  To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-LevelSecurity is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.

• Question 4:

  The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

  What could be two reasons for this failure?

  Choose 2 answers

  A. The portal role record has not been created.
  B. The portal profile record has not been created.
  C. User records are missing. Penal and Pep ore
  D. Contact records have not been created.
  A. The portal role record has not been created.
  D. Contact records have not been created.

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  Explanation/Reference:

  Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.

• Question 5:

  A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

  1.

  Each site must have three unique content moderation rules that flag specific keywords.

  2.

  Each site must have four unique rate rules that govern posting limits.

  3.

  All authenticated users must be able to post on demand. Calculator What should the consultant consider doing before beginning work on these sites?

  A. Ensure that both the notify and freeze actions for all site rate rules are implemented.
  B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
  C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
  D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
  D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

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  Explanation/Reference:

  Before beginning work on these sites, the consultant should notify the stakeholders that the number of both moderation and rate rules exceeds the org limit. Moderation rules are rules that flag orblock content based on keywords, phrases, or patterns. Raterules are rules that limit the number of posts or comments a user can make in a given time period. The org limit for moderation rules is 10 and the org limit for rate rules is 5. Since each site needs 3 moderation rules and 4 rate rules, the total numberof rules for 5 sites is 15 moderation rules and 20 rate rules, which exceed the org limit.

• Question 6:

  What are three valid topic types? Choose 3 answers

  A. Featured Topic
  B. Content Topic
  C. Trending Topic
  D. Navigational Topic
  E. Standard Topic
  A. Featured Topic
  C. Trending Topic
  E. Standard Topic

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  Explanation/Reference:

  Three valid topic types are Featured Topic, Trending Topic, andStandard Topic. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. A Featured Topic is a topic that is manually selected by an administrator or moderator to be displayed prominently on the site. A Trending Topic is a topic that is automatically generated by an algorithm based on the popularity and recency of the content. A Standard Topic is a topic that is created by users or administrators and can be assigned to any content.

• Question 7:

  DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

  Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

  Choose 2 answers

  A. Enable "Allow External Lead Sharing" in Digital Experience settings.
  B. Create Page Layouts for Lead Distribution.
  C. Configure Lead Creation and Lead Distribution inside PRM Workspace.
  D. Create Assignment Rules for Lead Distribution.
  A. Enable "Allow External Lead Sharing" in Digital Experience settings.
  D. Create Assignment Rules for Lead Distribution.

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  Explanation/Reference:

  To set up Lead Sharing or Lead Distribution for partners, two steps are to enable "Allow External Lead Sharing" in Digital Experience settings and create Assignment Rules for Lead Distribution. Enabling "Allow External Lead Sharing" allows partners to access leads that are shared with them through sharing rules or manual sharing. Creating Assignment Rules for Lead Distribution allows leads to be automatically assigned to queues or users based on criteria that you define.

• Question 8:

  Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

  What should UMS consider to help the situation?

  A. Create a peer-to-peer forum using Self Service template.
  B. Create a self service community using Customer Service template.
  C. Create a smart queue router using Service Cloud template.
  D. Create virtual support agents using Chat Bot template.
  B. Create a self service community using Customer Service template.

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  Explanation/Reference:

  This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. The Customer Service template is designed for this purpose and offers a responsive and customizable layout2

• Question 9:

  A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.

  Which step is required in order to use standard profiles in an experience?

  A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
  B. Create a permission set with `' Allow standard external profiles' check assign to all external users.
  C. Ensure the standard profile have Allow using standard external profiles for self- registration, usercreation, and login' set to True.
  D. Customer Community Plus Login Experience license need to be used.
  A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.

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  Explanation/Reference:

  To use standard profiles in an experience, the step that is required is to enable the "Allow using standard external profiles forself-registration, user creation, and login" option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the "Allow using standard external profiles for self-registration, user creation, and login" option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.

• Question 10:

  Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

  A. Changing the Salesforce CDN overwritesLDS defaults.
  B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
  C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
  D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
  D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

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  Explanation/Reference:

  Salesforce Content Delivery Network (CDN) is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. However, changing the Salesforce CDN has some

  implications, such as:

  Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages. You need to redeploy your components after changing the CDN to ensure that they work properly. Changing the Salesforce CDN does

  not affect SAML SSO settings for all custom URLs in that domain. SAML SSO settings are independent of the CDN settings. Changing the Salesforce CDN does not impact the AppExchange packages in the org that use Documents object.

  Documents object is not affected by the CDN settings.

  Changing the Salesforce CDN does not overwrite LDS defaults. LDS defaults are not affected by the CDN settings.