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EXPERIENCE-CLOUD-CONSULTANT Real Exam Questions

Salesforce Certified Experience Cloud Consultant (EX-Con-101)

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Question 1 Single choice

Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

  1. A

    The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

  2. B

    The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

  3. C

    The Record Detail component is a custom component and was not configured correctly

  4. D

    The Record Detail component will only show record details for the Case object.

Show answer and explanation

Correct answer: A

Explanation

The reason for this issue is that the Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. The Record Detail component is a component that displays the fields and values of a record on your Experience Cloud site.
The recordID is a unique identifier that specifies which record to display. The Record Detail component uses the recordID associated with the object for the page template, which means that it can only display one record per object per page. For example, if you have a page template for Account, you can only display one Account record on that page using the Record Detail component. To display multiple records of different objects ona page, you need to use other components, such as Related List or Record List.

Question 2 Single choice

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.

What should NTO consider when building the HR desk app?

  1. A

    HR user profile is only available in Employee Cloud with Employee permission set license.

  2. B

    In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

  3. C

    In order to leverage organizational structure, the HR help app must be created in the main org.

  4. D

    HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.

Show answer and explanation

Correct answer: C

Explanation

When building an HR help desk app using Experience Cloud, you need to consider some points, such as: HR user profile is not only available in Employee Cloud with Employee permission set license. HR user profile is a standard profile that can be used with any user license type that supports Experience Cloud access. In order to protect employee privacy, the HR help desk app does not need to be created in a different org than the main org. You can use sharing settings and permissions to control who can access what data in your org. In order to leverage organizational structure, the HR help app must be created in the main org. This will allow you to use role hierarchy and public groups to share data based on your org structure.
HR user profile is not only available in Enterprise and Performance Editions with HR permission set license. HR user profile is available in any edition that supports Experience Cloud.

Question 3 Single choice

Which step does the system administrator have to take to create a partner user?

  1. A

    Create a partner queue, and add users to it.

  2. B

    Select Enable Partner User from the Contact Detail page.

  3. C

    Assign the Gold Partner permission to the user.

  4. D

    Add the user to the All Partner Portal Users public group.

Show answer and explanation

Correct answer: B

Explanation

This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission setsfrom the contact. The system administrator can also specify a username, email address, and nickname for the partner user.

Question 4 Single choice

Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product. The functionality will involve a multi-step flow.

How should UC enable the guest user to run the flow?

  1. A

    Assign a single screen to multi-step flow and give the guest user access via page layout.

  2. B

    Save theflow with the "System Context Without Sharing--Access All Data" option.

  3. C

    Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.

  4. D

    Convert multi-step flow into individual flows and give the guest user access to each flow separately.

Show answer and explanation

Correct answer: C

Explanation

To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens andperforming actions based on their inputs. A guest user is a user whoaccesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.

Question 5 Single choice

UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.

Which setting should UMS enable in order for quest users to see the images?

  1. A

    "Enable Image Connect for guest users" in the Administration Workspace

  2. B

    "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace

  3. C

    "Allow guest users to self register" in the Administration Workspace

  4. D

    The "Jepson" theme in the Builder Workspace

Show answer and explanation

Correct answer: B

Explanation

This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.

Question 6 Single choice

Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.

What should CK consider before taking action as itinactivates and brings on new sites?

  1. A

    Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.

  2. B

    Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive
    sites donot.

  3. C

    Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count
    toward that limit.

  4. D

    Each org can have up to 100 Experience Cloud sites as long as they are active.

Show answer and explanation

Correct answer: C

Explanation

This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.

Question 7 Single choice

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

  1. A

    Channel Menu

  2. B

    Chat

  3. C

    Service Your Way

  4. D

    Service Console

Show answer and explanation

Correct answer: C

Explanation

Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.

Question 8 Single choice

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also

an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.

What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?

  1. A

    Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be
    established between two Experience Cloud sites.

  2. B

    Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

  3. C

    Establish SSO between the twoExperience Cloud sites by using one org as an identity provider and the other org as a service.

  4. D

    Create custom Apex handlers using login method from site class to sign in users from one community to the other.

Show answer and explanation

Correct answer: C

Explanation

To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.

Question 9 Single choice

An administrator for Cloud Kicks wants to create a new partner user for an existing site.

Which step does the administrator need to perform right before providing user details and saving the user record?

  1. A

    Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".

  2. B

    Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".

  3. C

    Click "New" on the User Setup page in Lightning Experience.

  4. D

    Click "Manage External User" on the Contact detail page, then click "Enable Partner User".

Show answer and explanation

Correct answer: D

Explanation

To create a new partner user for an existing site, you need to first create a contact record for the partner user, then click "Manage External User" on the contact detail page, and then click "Enable Partner User".
This will allow you to provide user details and save the user record.

Question 10 Multiple choice

Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

  1. A

    Channel Account

  2. B

    Customer Community Plus

  3. C

    Commerce Portal

  4. D

    External Apps

Show answer and explanation

Correct answers: B, D

Explanation

Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.