Salesforce CRT-402 Online Practice Questions and Exam Preparation

Salesforce CRT-402 Online Questions & Answers

• Question 381:

  Universal Containers are doing a deep analysis on their monthly sales data, and would like the sales revenue split as products sold per country. What would be the ideal report to address this need?

  A. Tabular
  B. Summar
  C. Matric
  D. Joined
  C. Matric

• Question 382:

  UVC wants to show different picklist values to different groups of users in a custom picklist field. What should be configured?

  A. Page Layout
  B. Record Types
  C. Field-level security
  D. Permission sets
  B. Record Types

• Question 383:

  What feature can an app builder use to automatically assign cases that have been open longer than three days to the next support tier?

  A. Case Assignment Rules
  B. Case Escalation Rules
  C. Case Business Rules
  D. Case Auto Response Rules
  B. Case Escalation Rules

• Question 384:

  What is true about Case Assignment rules? (Choose three.)

  A. They allow cases to be assigned to queues.
  B. They allow more than one active assignment rule.
  C. Create a complex business logic assignment rules.
  D. Predefined Case Team is mandatory for each entry rule.
  E. They allow more than one rule entry per rule.
  A. They allow cases to be assigned to queues.
  C. Create a complex business logic assignment rules.
  E. They allow more than one rule entry per rule.

• Question 385:

  Which is true about social accounts?

  A. Connection to social account is established through a company wide "named principal".
  B. You can use social accounts to import data into Salesforce.
  C. You need a personal social account in order to see social account data.
  D. You can use social accounts data even when you are not logged into the social account.
  C. You need a personal social account in order to see social account data.

• Question 386:

  UVC has two types of customer support processes: Platinum and Diamond. The App Builder created separate record types for each process on the Case Object. The customer support team should not be able to create new cases with the Diamond record type.How can this requirement be met?

  A. Update the profile to remove the Diamond record type from the support team
  B. Make the record type hidden to all users and then use sharing rules to share it
  C. Update the OWD to private
  D. Remove the ability for the support team to create new case records
  A. Update the profile to remove the Diamond record type from the support team

• Question 387:

  Universal containers is importing 1000 records into Salesforce. They want to avoid any duplicate records from being created during the import. How can these requirements be met?

  A. Include a column in the import file that has either record names, Salesforce IDs, or external IDs that can be used to match records.
  B. When importing the file, select the "Prevent Duplicates" option on the last step of the Import Wizard and import the file.
  C. After importing all of the custom objects, run a duplicate check report, export the record to a CSV File, and run a mass delete to purge any duplicates.
  D. After importing all of the custom objects, review all records created and manually merge or delete and duplicate record
  A. Include a column in the import file that has either record names, Salesforce IDs, or external IDs that can be used to match records.

• Question 388:

  All contact's mailing post code should match the account shipping postal code.How to do it?

  A. Use NOT EQUAL operator
  B. Use compare operator
  C. Use distance()use distance()
  D. Geolocation()
  B. Use compare operator

• Question 389:

  Which of these is not a method for controlling record-level access?

  A. Organization-Wide Defaults
  B. Role Hierarchy
  C. Profiles
  D. Sharing Rules
  C. Profiles

• Question 390:

  Which type of component CANNOT be added to a Lightning App Builder page?

  A. Global Actions
  B. Dashboards
  C. Filter List
  D. Visualforce
  B. Dashboards