Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 101:

  In which two ways should Knowledge articles be used? (Choose two.)

  A. To display Salesforce Solutions

  B. To display for customer self-service

  C. To display Salesforce Answers

  D. To resolve customer cases.

  Correct Answer: BD

• Question 102:

  Which three options are available when customizing a report? (Choose three.)

  A. Summarize fields

  B. Add a filter

  C. Add a grouping

  D. Add a gauge component

  E. Schedule a refresh time

  Correct Answer: ABC

• Question 103:

  Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

  A. Each contact may or may not have a related account.

  B. Each contact must have a related account.

  C. Each account may or may not have related contacts.

  D. Each account must not have related contacts.

  Correct Answer: C

• Question 104:

  Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will not be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start. Which method should a System Administrator use to set up the new users without sending a notification?

  A. Create new users, and then set the start date for 30 days ahead.

  B. Create new users, and then assign a permission set with a start date for 30 days ahead.

  C. Create new users, and then Freeze the users.

  D. Create new users, and uncheck Generate new password, and notify the user immediately.

  Correct Answer: A

• Question 105:

  Which object must be related in order to create an Opportunity record?

  A. Account

  B. Quote

  C. Contact

  D. Lead

  Correct Answer: A

• Question 106:

  A user profile gas login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.

  Which application behavior should the user expect?

  A. The user will be able to continue working and start new sessions.

  B. The user will be logged out and any unsaved work-in-process will be saved.

  C. The user will be logged out and any unsaved work-in-process will be lost.

  D. The user will be able to continue working, but will be unable to start any new sessions.

  Correct Answer: C

• Question 107:

  What are two capabilities of the content delivery feature of Salesforce Content? (Choose two.)

  A. Associate the content delivery with a Salesforce record.

  B. Password protect content deliveries that contain sensitive data.

  C. Customize the URL assigned to the content delivery.

  D. Encrypt certain delivery files.

  Correct Answer: AB

• Question 108:

  Universal Containers sells their products to wholesale partners and retail outlets. Each process has its own set of unique sales stages.

  Which three features can an administrator customize for each opportunity stage? (Choose three.)

  A. Quota

  B. Probability

  C. Product Family

  D. Forecast Category

  E. Type

  Correct Answer: ABD

• Question 109:

  What objects in the Org Wide Defaults allow you to do a public read/write/transfer?

  A. Leads and cases

  Correct Answer: A

• Question 110:

  List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard:

  A. Jump Start Wizard only allows for a single approver.

  Correct Answer: A