Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 111:

  Describe the components of the Console tab:

  A. Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout

  Correct Answer: A

• Question 112:

  What do Business processes do?

  A. Business Processes track sales, support, solution, cases

  Correct Answer: A

• Question 113:

  What are the Relative Dates in Report?

  A. Today, Tomorrow, Yesterday, Last week

  Correct Answer: A

• Question 114:

  Which three features can automatically create a Case? (Choose three.)

  A. SMS-to-Case

  B. Lightning for Outlook

  C. Process Builder

  D. Email-to-Case

  E. Web-to-Case

  Correct Answer: CDE

• Question 115:

  What happens if you add a picklist value to a field when there are multiple record types?

  A. You will be promted to select the record type that should include the new value.

  Correct Answer: A

• Question 116:

  Which tabs are restricted from multiple record types?

  A. Home, Forecasts, Documents, Reports, Consoles and Web tabs

  Correct Answer: A

• Question 117:

  Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what?

  A. Business processes

  Correct Answer: A

• Question 118:

  Does access to folders respect the role hierarchy?

  A. Yes

  B. No

  Correct Answer: B

• Question 119:

  When creating users, does the alias need to be unique?

  A. Yes

  B. No

  Correct Answer: B

• Question 120:

  When using Territory Management, can an opportunity be associated with multiple territories?

  A. Yes

  B. No

  Correct Answer: B

  Accounts and Users can be associated with multiple opportunities but Opportunities can only be in one territory.