Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 91:

  Sales Managers want to capture an additional email address for Contact records. Which field property will ensure the proper format?

  A. Data Type

  B. Default Value

  C. Field-level Security

  D. Validation Rule

  Correct Answer: A

• Question 92:

  Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.

  What is the likely cause?

  A. The records were manually shared with the user.

  B. The Stage of the Opportunity records was changed to Closed Lost.

  C. Permission sets were removed when the user was deactivated.

  D. The Record Type of the Opportunity records was changed.

  Correct Answer: A

• Question 93:

  To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.

  Which feature meet this requirement?

  A. Case Comments

  B. Case Assignment Rule

  C. Case Escalation Rule D. Auto Response Rule

  Correct Answer: C

• Question 94:

  Which two dashboards components should display data from the summary rows of a report? (Choose two.)

  A. Metric

  B. Chart

  C. Gauge

  D. Table

  Correct Answer: BD

• Question 95:

  Where does an Administrator control field-level security for users?

  A. Role

  B. User

  C. Profile

  D. Sharing Rule

  Correct Answer: C

  Reference: https://help.salesforce.com/articleView?id=admin_fls.htmandtype=5

• Question 96:

  Universal Containers has purchased 25 new Salesforce licenses.

  How many users can a System Administrator create at the same time on the Add Multiple Users page?

  A. An unlimited number of users.

  B. A maximum of 5 users.

  C. A maximum of 25 users.

  D. A maximum of 10 users.

  Correct Answer: D

• Question 97:

  When opening a case with Salesforce support, the case requestor is asked to include the Organization ID of the org with the issue.

  Where in Salesforce Setup will an Administrator find the Salesforce Org ID?

  A. My Domain

  B. Setup Home

  C. Org Details

  D. Company Information

  Correct Answer: D

  Reference https://taroworks.zendesk.com/hc/en-us/articles/203683594-Where-can-I-find-my-SalesforceOrganization-ID

• Question 98:

  A user responsible for managing and creating campaigns is unable to create a new campaign, although the user's profile has the "Create" profile permission for Campaigns.

  How should an administrator grant the correct access to the user?

  A. Assign the user to the standard Marketing User profile.

  B. Create a campaign sharing rule grant access to the user.

  C. Grant the user delegated administration rights to campaigns.

  D. Select the Marketing User checkbox on the user record.

  Correct Answer: D

• Question 99:

  What does campaign influence allow a user to do?

  A. View the entire campaign hierarchy.

  B. Report on the campaigns that have contributed to an opportunity.

  C. Summarize campaign member statistics on a campaign.

  D. Adjust the percentage of influence each campaign has on an opportunity.

  Correct Answer: B

• Question 100:

  Universal Containers is having a quality control problem with one of its product lines. Which standard object can be used to track the extent of the problem?

  A. Account

  B. Case

  C. Product

  D. Opportunity

  Correct Answer: B