Collaborative planning, forecasting, and replenishment (CPFR) enables supply chain partners to:
A. discontinue forecasting of independent demand.
B. balance total network supply and demand.
C. link electronic data interchange (EDI) systems.
D. determine customer order decoupling points.
Which of the following order pick strategies involves pickers filling all open lines of an order before the next order has begun?
A. Wave
B. Serial/parallel
C. Discrete order
D. Cluster
A firm has just relocated to a new area and discovers that several other shippers located nearby have customers located in the same markets that the firm serves. Which of the following reactive consolidation methods would offer the highest opportunities to partner with these shippers to everyone's advantage?
A. Market area consolidation
B. Scheduled delivery consolidation
C. Pooled delivery consolidation
D. Multivendor consolidation
A company is most likely to use a third-party logistics (3PL) provider to provide:
A. customer service, supply chain consulting, and consolidation.
B. transportation, warehousing, and customs clearance.
C. supply chain consulting, shipment consolidation, and warehousing.
D. shipment consolidation, transportation, and customer service.
Which of the following scenarios is an example of demand uncertainty?
A. The delivery time for an item varies during replenishment.
B. An item shows variation in sales during replenishment.
C. A supplier has production problems causing a replenishment delay.
D. Items are positioned geographically across multiple distribution centers (DCs).
Which of the following frameworks represents a global best practice for reporting on a range of economic, environmental, and social impacts?
A. ISO 14001
B. Anti-Bribery Convention
C. United Nations (UN) Global Compact
D. Global Reporting Initiative (GRI)
Which of the following concepts can be described as a firm's willingness to focus on customer requirements, resulting in high levels of customer satisfaction?
A. Customer order promising
B. Customer partnership
C. Customer relationship management (CRM)
D. Customer service management (CSM)
Which of the following functions would be captured under e-technology architectural services?
A. Product catalog
B. Financing/billing
C. Open order file
D. Workflow
Which of the following sustainability approaches describes the process of returning a product or part to the market after making it as good as new?
A. Reuse
B. Reconditioning
C. Recycling
D. Remanufacturing
The charges and fees assessed for retaining a rail car or ship beyond the agreed-upon time is referred to as:
A. detention.
B. rail assessorial charges.
C. demurrage.
D. carrier overtime rate.
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