ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 51:

  Which variable type should be used to capture multiple line items in a catalog item?

  A. Grid variable
  B. Multi-row variable set
  C. List variable
  D. Table variable
  B. Multi-row variable set

• Question 52:

  When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

  A. Align categories with CMDB classes where possible
  B. Keep the number of top-level categories to 8-10
  C. Remember that items can only be assigned to one category
  D. Do not go to deep with subcategories: go only 1-2 levels deep
  B. Keep the number of top-level categories to 8-10
  D. Do not go to deep with subcategories: go only 1-2 levels deep

• Question 53:

  What Knowledge base feature can you use to standardize the sections and fonts on a knowledge article?

  A. Article designer
  B. Coaching loops
  C. Templates
  D. Article layout
  C. Templates

• Question 54:

  On the `Create New' change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

  A. Unauthorized
  B. Default
  C. Break/fix
  D. Out-of-the-box
  C. Break/fix

• Question 55:

  When configuring SLA definitions, where are the breach warning timeframes set?

  A. SLA Definition record
  B. SLA Flow Designer
  C. SLA Notification Template
  D. SLA Warning Configuration
  B. SLA Flow Designer

• Question 56:

  How are Releases related to Projects?

  A. Project tasks and Release tasks are interchangeable
  B. Projects can be part of one or more releases
  C. Project features are components of a release
  D. Projects need to be completed before releases can be defined
  E. Projects are used to do root cause analysis for releases
  B. Projects can be part of one or more releases

• Question 57:

  How are Features related to Products and Releases?

  A. Emergency releases can include products and features
  B. Products have associated features, which are organized into releases
  C. Features are included in releases, not associated with products
  D. Products use features to define release types
  B. Products have associated features, which are organized into releases

• Question 58:

  What happens if an agent hovers over the reference icon next to the caller field on an incident record and there is not a sys_popup view defined for the [sys_user] table?

  A. The default view of the User form is displayed
  B. An error is displayed
  C. Only dot-walked fields will be displayed
  D. There will be no reference icon if there is no sys_popup defined
  A. The default view of the User form is displayed

• Question 59:

  In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state is set on the problem record?

  A. Assess
  B. Draft
  C. Root Cause Analysis
  D. Fix in Progress
  C. Root Cause Analysis

• Question 60:

  What should you use to capture data in a grid layout on a catalog item?

  A. Multi-row variable set
  B. Variable set
  C. Cascade variable
  D. Grid variable
  A. Multi-row variable set