ServiceNow CIS-CSM Online Practice Questions and Exam Preparation

ServiceNow CIS-CSM Online Questions & Answers

• Question 1:

  The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.

  A. False
  B. True
  B. True

• Question 2:

  Which feature allows for the creation and management of product data and relationships within the CSM application?

  A. Product Model management
  B. Demand Management
  C. Problem Management
  D. Incident Management
  A. Product Model management

• Question 3:

  How are consumers related to households?

  A. Household Member table
  B. Location table
  C. Household field on the Consumer record
  D. Consumer are not related to Households
  C. Household field on the Consumer record

• Question 4:

  Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

  A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
  B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
  C. Create an Access control to hide the unnecessary CIs from the itil users
  D. Make a show/hide UI action to show only the desired CIs to the itil users
  B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms

• Question 5:

  Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

  A. Maybe
  B. No
  C. Yes
  D. I don't know
  C. Yes

• Question 6:

  What attribute is unique to a Sold Product in the install Base Data Model?

  A. Warranty period
  B. Product instance's detailed specifications
  C. Ownership by customer
  D. installation date
  C. Ownership by customer

• Question 7:

  Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.

  A. sn_shn.max_num_alerts
  B. sn_shn.note_preferences
  C. sn_shn.popup_width
  C. sn_shn.popup_width

• Question 8:

  Which entity denotes the product instance that has been installed or provisioned for a customer?

  A. Service Agreement
  B. Install Base Item
  C. Contract
  D. Sold Product
  B. Install Base Item

• Question 9:

  Which service catalogs are available in the base instance customer portals? (Choose two)

  A. Consumer Service
  B. Customer Service
  C. Partner Service
  D. Product Service
  A. Consumer Service
  B. Customer Service

• Question 10:

  What action should be taken in the event that a product possesses a different set of non- configurable attributes?

  A. Modify the existing product data model
  B. Add a table extends to the Product Model or child tables.
  C. Group it with similar products in an existing table
  D. Assign additional configurable attributes
  B. Add a table extends to the Product Model or child tables.