Salesforce Salesforce Business Analyst CERTIFIED-BUSINESS-ANALYST Questions & Answers

• Question 31:

  In which of the following app markets CANT the Salesforce App be found?

  A. Google Play

  B. AppExchange

  C. App Store

  Correct Answer: B

• Question 32:

  At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project. What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

  A. Define a common repository to hold all user stories and track changes over time.

  B. Allow each team member to merge all user stories at the end of user acceptance testing.

  C. Send emails to stakeholders with all of the changes to the user stories.

  Correct Answer: A

• Question 33:

  The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

  What should the BA do to resolve these challenges with the release team?

  A. Associate each set of metadata -changes to the corresponding user story.

  B. Provide detailed test cases to validate the functional requirements

  C. Involve the stakeholders in the business requirements gathering sessions.

  Correct Answer: B

• Question 34:

  A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.

  1.

  A service manager can dick a Reassign button that changes the owner field of the case.

  2.

  A service manager is able to reassign cases-as part of the mobile experience.

  3.

  Reassignment functionality can be used on cases that have been auto-reassigned.

  4.

  Service reps are unable to reassign cases. Which mistake was made?

  A. The criteria are aligned with the user's goal.

  B. The criteria include solution information.

  C. The criteria are small and testable.

  Correct Answer: B

• Question 35:

  The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.

  Which additional step is required during the UAT planning process?

  A. Identify power users.

  B. Schedule deployment.

  C. Gather business requirements.

  Correct Answer: A

• Question 36:

  The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.

  What should the BA do to present this information?

  A. Share user stories about the feature.

  B. Demo the new feature.

  C. Create a feature manual.

  Correct Answer: B

• Question 37:

  Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).

  What should a BA do to be successful during the first phase of the project?

  A. Elicit requirements, build automation, and deploy a solution,

  B. Architect a solution, configure a sandbox, and build a proof of concept.

  C. Elicit requirements, create flows and process diagrams, and understand business analytics.

  Correct Answer: C

• Question 38:

  Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.

  What is the benefit of creating user stories when documenting project requirements?

  A. User stories provide specific details about a product early in the development lifecycle.

  B. User stones decrease the need for collaboration within a product team throughout the project.

  C. User stones translate requirements in a way that shows a product's value to the end user.

  Correct Answer: C

• Question 39:

  Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.

  What should the business analyst do to help the team work together more effectively?

  A. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

  B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

  C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

  Correct Answer: C

• Question 40:

  Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?"

  Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

  A. Process maps

  B. User stories

  C. Acceptance criteria

  Correct Answer: C