Salesforce CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Exam Preparation

Salesforce CERTIFIED-BUSINESS-ANALYST Online Questions & Answers

• Question 191:

  Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.

  What should the BA do to build trust with the stakeholder as the project continues?

  A. Set up a casual meeting to create a personal connection with the stakeholder.
  B. Reset project expectations at the next meeting with the stakeholder.
  C. Ask an executive sponsor to address the stakeholder's concerns.
  A. Set up a casual meeting to create a personal connection with the stakeholder.

  ---

  Explanation

  The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback.

  References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-management

• Question 192:

  Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

  A. Describe work with other companies that has solved similar problem.
  B. Ensure the workshop schedule consider tome zone and language differences.
  C. Reiterate the project objectives and the KPIs that will be tracked.
  A. Describe work with other companies that has solved similar problem.

  ---

  Explanation

  The best practice for establishing credibility and conveying empathy with stakeholders during discovery sessions is to ensure the workshop schedule considers time zone and language differences. This shows respect and sensitivity to the stakeholders' preferences and needs, and helps to avoid potential misunderstandings or conflicts. It also helps to build rapport and trust with the stakeholders, and encourages their participation and engagement. The other options are either irrelevant or ineffective. Option A does not address the stakeholders' needs or expectations, and may come across as boastful or arrogant. Option C does not convey empathy or understanding, and may be too repetitive or boring.

  References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discovery-sessions

• Question 193:

  A business analyst (BA) is documenting requirements for a new sales reporting feature. Which format should the BA use to ensure that the requirements are testable?

  A. Functional Requirements Specification
  B. User Stories with Acceptance Criteria
  C. High-Level Solution Design
  D. Technical Design Document
  B. User Stories with Acceptance Criteria

  ---

  Explanation

• Question 194:

  The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?

  What should the BA focus on?

  A. Mapping historical leas data from each team and building charts to highlight similarities
  B. Evaluating team' skill and experience to determine how they can better align.
  C. Scheduling and all-day collaboration workshop with both team to resolve their differences
  C. Scheduling and all-day collaboration workshop with both team to resolve their differences

  ---

  Explanation

  The business analyst should focus on scheduling an all-day collaboration workshop with both teams to resolve their differences around contact management for a new Salesforce implementation. A collaboration workshop is a technique to bring together different stakeholders to share information, discuss issues, generate ideas, make decisions, or reach consensus on a topic or problem. Scheduling an all-day collaboration workshop with both teams can help identify their needs, expectations, pain points, goals, and priorities around contact management and find common ground or alignment among them. Mapping historical lead data from each team and building charts to highlight similarities is not a good option because it would not address the disconnect between the sales and marketing teams' definition of a qualified lead, which is related to contact management, not lead management. Evaluating team' skill and experience to determine how they can better align is not a good option because it would not address the disconnect between the sales and marketing teams' definition of a qualified lead, which is related to contact management, not skill or experience.

  References: 1 https:// trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collaborate-with-stakeholders

• Question 195:

  Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.

  Which role does CK need?

  A. Business Analyst
  B. Solution Architect
  C. Salesforce Administrator
  A. Business Analyst

  ---

  Explanation

  The role of the Business Analyst aligns with CK's needs for analyzing data, understanding business processes, and guiding implementation:

  Core Responsibilities: A BA bridges the gap between business needs and technical solutions, ensuring optimal process improvements like the lead-to-cash process. Salesforce Role Expectations: Salesforce BAs are trained to analyze data,

  document processes, and recommend best practices for implementations. Collaborative Approach: A BA works closely with stakeholders, solution architects, and administrators to ensure successful project delivery.

• Question 196:

  Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.

  What did the business analyst overlook before recommending that the release go live?

  A. The AT should have been performed with enough time to resolve bugs in the new feature,
  B. The UAT should have been performed with both peak load and average load simulation.
  C. The UAT should have been performed by customers who are familiar with the products.
  B. The UAT should have been performed with both peak load and average load simulation.

  ---

  Explanation

• Question 197:

  Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

  A. Identity Only
  B. Lightning Platform
  C. SSO License
  D. Salesforce License
  A. Identity Only

  ---

  Explanation

  Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce.

  References: https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htmandtype=5

• Question 198:

  When creating a new User how can the Admin make sure a temporary password is generated?

  A. Select "Temporary Password and Confirmation Email Required"
  B. There are no temporary passwords available for setup of new users in Salesforce.
  C. Select "Generate Passwords and notify the user via email."
  D. This is a default feature, no setup required.
  C. Select "Generate Passwords and notify the user via email."

  ---

  Explanation

  Selecting "Generate Passwords and notify the user via email." is how the Admin can make sure a temporary password is generated when creating a new User. Selecting "Temporary Password and Confirmation Email Required" is not a valid option when creating a new User. There are temporary passwords available for setup of new users in Salesforce. This is a default feature, but it requires setup by selecting the correct option.

  References: https://help.salesforce.com/s/ articleView?id=sf.users_add.htmandtype=5

• Question 199:

  Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.

  How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

  A. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.
  B. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,
  C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.
  C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

  ---

  Explanation

• Question 200:

  Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).

  What are benefits of ALM that the BA should share with the stakeholder?

  A. ALM provides processes and policies which help build apps more efficiently.
  B. ALM offers preview access to the three Salesforce Releases per year.
  C. ALM allows features to remain static and reduces incremental changes.
  A. ALM provides processes and policies which help build apps more efficiently.

  ---

  Explanation

  One of the benefits of ALM that the BA should share with the stakeholder is that ALM provides processes and policies which help build apps more efficiently. ALM is a framework that defines and manages the stages and activities involved in developing, testing, deploying, and maintaining software applications. ALM helps to: Build apps more efficiently: ALM helps to streamline and standardize the development process, reduce errors and rework, improve collaboration and communication among team members and stakeholders, and ensure quality and consistency of the applications. Align with business goals and needs: ALM helps to ensure that the applications meet the requirements and expectations of the users and stakeholders, deliver value and benefits to the business, and support the business strategy and objectives. Adapt to changes and challenges: ALM helps to enable continuous feedback and improvement, incorporate new features and functionalities, address issues and risks, and leverage new technologies and innovations. The other options are either incorrect or irrelevant. Option B is incorrect because ALM does not offer preview access to the three Salesforce releases per year, but rather requires maintenance exams or modules to keep up with the releases. Option C is incorrect because ALM does not allow features to remain static and reduce incremental changes, but rather encourages iterative and agile development that embraces changes and enhancements.

  References: https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/understand-the-application-lifecycle