Salesforce CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Exam Preparation

Salesforce CERTIFIED-BUSINESS-ANALYST Online Questions & Answers

• Question 101:

  What is the storage of the Developer Pro Sandbox?

  A. 300MB
  B. 200MB
  C. 2GB
  D. 1GB
  D. 1GB

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  Explanation

  The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox.

  References: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htmandtype=5

• Question 102:

  The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.

  What should the BA use to keep track of changes to the process documents?

  A. Communication template
  B. Business backlog
  C. Version control
  C. Version control

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  Explanation

• Question 103:

  A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.

  What should the BA do during UAT to ensure the solution meets the requirements?

  A. Work with subject matter experts to perform UAT in a sandbox.
  B. Work with the solution architect to perform unit testing in a sandbox.
  C. Work with the quality assurance (QA) team to perform UAT in a sandbox.
  A. Work with subject matter experts to perform UAT in a sandbox.

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  Explanation

  This answer states that working with subject matter experts to perform UAT in a sandbox is what the BA should do during UAT to ensure that a record-triggered flow that notifies account and opportunity owners once a quote has been accepted meets the requirements for Cloud Kicks. Subject matter experts are people who have specialized knowledge or skills in a specific domain or area, such as sales, service, marketing, or accounting. Working with subject matter experts can help the BA to test and validate that the record-triggered flow works as expected and meets their needs and expectations. A sandbox is a copy of a Salesforce org that is used for development, testing, or training purposes. Performing UAT in a sandbox can help the BA to test and validate the record-triggered flow in a safe and isolated environment, without affecting the production org or data.

  References: https://trailhead.salesforce.com/en/content/learn/modules/ salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

• Question 104:

  Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A). What should a BA do to be successful during the first phase of the project?

  A. Elicit requirements, build automation, and deploy a solution,
  B. Architect a solution, configure a sandbox, and build a proof of concept.
  C. Elicit requirements, create flows and process diagrams, and understand business analytics.
  C. Elicit requirements, create flows and process diagrams, and understand business analytics.

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  Explanation

  The tasks that a business analyst should do to be successful during the first phase of an inventory project are elicit requirements, create flows and process diagrams, and understand business analytics. These tasks will help them understand

  the current state of NTO's inventory system, capture the needs and expectations of stakeholders, map out how NTO tracks its clothing manufacturing and sales processes, and measure how NTO's inventory affects its business performance.

  Building automation and deploying a solution are tasks for later phases of the project after validating and testing prototypes. Architecting a solution and configuring a sandbox are tasks for developers or architects based on user stories.

  References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

  business-process-mapping

  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories

• Question 105:

  The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.

  Which external stakeholders should the business analyst recommend?

  A. Governing bodies
  B. Third-party vendors
  C. Buyers and customers
  C. Buyers and customers

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  Explanation

  For a project like developing a new inventory forecasting application on an Experience Cloud site, identifying key external stakeholders is critical for ensuring that the solution meets the end-users' needs. Buyers and customers are the primary users of such a platform and are directly impacted by its functionality and performance. Involving them in determining project priorities helps to align the development efforts with the actual market demand and user expectations, leading to a more successful and user-centric solution.

• Question 106:

  Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.

  Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

  A. Test
  B. Plan
  C. Build
  B. Plan

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  Explanation

  The step of the application lifecycle management (ALM) cycle that requires the business analyst to study current business processes, gather requirements, and analyze them is plan. ALM is a process that helps manage changes to an application from planning to deployment and beyond. ALM has six steps: plan, develop, test, build release, test release, and release. The plan step is where the business analyst studies current business processes, gathers requirements, and analyzes them to understand what needs to be changed or improved in an application. The plan step also involves defining objectives, scope, budget, timeline, deliverables, roles and responsibilities for a project. The develop step is where developers create or modify code or declarative components based on the requirements gathered in the plan step. The test step is where testers verify that the code or declarative components work as expected and meet quality standards using various testing techniques and tools. The build release step is where developers package all code or declarative components into a release that can be deployed to other environments using various deployment techniques and tools. The test release step is where end users test the release in a sandbox or test environment to verify that it works as intended, and what was originally requested is actually being delivered. The release step is where the release is deployed to production and made available to end users.

  References: https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/understand-what-application-lifecycle-management-is

• Question 107:

  The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.

  Which characteristics make a user story successful?

  A. Clean Direct, Concise, Cross Functional, Configurable
  B. Actionable., Concise, Testable, Solution-oriented, Defined
  C. Independent, Negotiable, Valuable, Estimable. Small, Testable
  C. Independent, Negotiable, Valuable, Estimable. Small, Testable

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  Explanation

  these are the characteristics that make a user story successful, according to the INVEST acronym. A user story should be independent of other user stories, negotiable in terms of scope and details, valuable to the user or customer, estimable in terms of effort and time, small enough to fit in a sprint or iteration, and testable with clear acceptance criteria.

  References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/learn-about-user-stories

• Question 108:

  New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.

  What should the process map look like?

  A. A very detailed process map that is unambiguous and version controlled
  B. A somewhat detailed process map that is easy to remember and self-explanatory
  C. A simple process map that is high-level and covers key aspects
  A. A very detailed process map that is unambiguous and version controlled

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  Explanation

  This answer states that using a somewhat detailed process map that is easy to remember and self-explanatory is what the process map should look like for documenting the process of importing leads from a spreadsheet into Salesforce for new interns at Universal Containers. A somewhat detailed process map means that the BA includes enough information to describe the main steps, inputs, outputs, and decisions of the process, but not too much information that might overwhelm or confuse the new interns. A somewhat detailed process map can help the BA to make the process easy to remember and self-explanatory by using simple language, clear symbols, and logical flow. A somewhat detailed process map can also help the BA to provide an effective training tool for the new interns.

• Question 109:

  Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.

  How can the BA put this into action before the first requirements workshop?

  A. Navigate the client's online purchasing process.
  B. Research the background of the client's Salesforce team.
  C. Develop preliminary technical specifications.
  A. Navigate the client's online purchasing process.

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  Explanation

  Customer-centric discovery aims to understand the client's current processes and pain points from the customer's perspective:

  Experience Perspective: By navigating the online purchasing process, the BA gains firsthand insight into the client's existing customer journey, a fundamental step in Salesforce Commerce Cloud projects to identify gaps and improvement

  areas.

  Preparation for Workshops: Salesforce Business Analysts are encouraged to come to workshops with contextual understanding of the business processes, aligning directly with project goals. Focus on Outcomes: Engaging with the client's

  purchasing process ensures the BA aligns the Commerce Cloud solution with the customer's needs and expectations, critical for a successful implementation.

• Question 110:

  The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.

  What should the BA evaluate to understand the understand the risk level of the user stories?

  A. Scope, resource, and documentation impact
  B. Team, budget, and timeline impact
  C. Technical, operational, and regulatory impact
  A. Scope, resource, and documentation impact

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  Explanation