AACE International AACE Certification CCP Questions & Answers

• Question 81:

  When a person hears the words being said to him/her, but does not receive the message of the words, it is called

  A. Reflective listening

  B. Judgmental listening

  C. Passive listening

  D. Directive listening

  Correct Answer: C

• Question 82:

  Listening to what is being said by all members of a group or audience and then summarizing or interpreting is called______________.

  A. Directive listening

  B. Non-listening

  C. Visual listening

  D. Facilitative listening

  Correct Answer: A

• Question 83:

  The four steps to writing are:

  A. Introduction, paragraph, conclusion, works cited

  B. Start, write, complete, revise

  C. Abstract, body conclusion, bibliography

  D. Plan, write, cool, revise

  Correct Answer: D

• Question 84:

  Two of the most important things to know when planning a speech or lecture are the ______________and______________ of your audience.

  A. Motivation, professionalism

  B. Background, attitude

  C. Political preference, sense of humor

  D. Culture, understanding

  Correct Answer: D

• Question 85:

  The written word is often more useful than the spoken. Guidelines for writing include:

  A. Use short sentences; use short words; avoid jargon and abbreviations; use complete sentences; stick to one idea per paragraph; have a beginning, middle and end; be accurate

  B. Organize the background information; state the problem list the options or alternatives; state the recommendation (s); conclude and summarize with why the recommendation is the best way to proceed

  C. Follow an outline; allow some time for "cooling" after compiling the draft before revising; when revising, allow plenty of time for several sessions

  D. Explain, report, describe, clarify, define and demonstrate

  Correct Answer: B

• Question 86:

  Some of the principles of good communication are:

  A. Seek to clarify your ideas before communicating; examine the true purpose of each communication; consider the total physical and human setting whenever you communicate; be mindful, while you communicate, of the overtones as well as the basic content of the message

  B. Tell the other person what to do; give insincere praise; psychoanalyze the other person; make light of a serious problem; do not gain the trust of anyone; always have a hidden agenda

  C. Use short words; avoid jargon; avoid acronyms and abbreviations; use complete sentences; have a beginning, middle and end; be accurate; be interested in what topic is being communicated

  D. The social process by which people in a specific situation construct meaning using symbolic behavior

  Correct Answer: C

• Question 87:

  The goal of listening is to:

  A. Analyze what the speaker is saying

  B. Find out what is going on

  C. Have time to formulate your thoughts on the subject

  D. Improve communication

  Correct Answer: D

• Question 88:

  The purpose of a communication must be understood by ____________ if the message is to be clear to the

  A. Workers; management

  B. The speaker; the receiver

  C. Management; workers

  D. The receiver; the speaker

  Correct Answer: C

• Question 89:

  Meetings require:

  A. Goals, an agenda, preparation, relevant discussions, support for your actions and to consider the total physical and human setting of the meeting

  B. Goals, an agenda, preparation, conclusions, control and conversations that are relevant

  C. Goals, an agenda, preparation, control, good listening skills and relevant discussions

  D. Goals, an agenda, flipchart, computer projector, laser pointer and consulting with others where appropriate

  Correct Answer: B

• Question 90:

  Productivity increases with time. This improvement is commonly associated with improvements in efficiency brought about by increased experience and skill levels. What does this scenario describe?

  A. Productivity efficiency factor

  B. Value engineering

  C. Cash flow

  D. The learning curve

  Correct Answer: D