AGENTFORCE-SPECIALIST Exam Details

  • Exam Code
    :AGENTFORCE-SPECIALIST
  • Exam Name
    :Salesforce Certified Agentforce Specialist (AI-201)
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :341 Q&As
  • Last Updated
    :May 27, 2026

Salesforce AGENTFORCE-SPECIALIST Online Questions & Answers

  • Question 201:

    Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?

    A. Query Records
    B. Fetch Records
    C. Select Records

  • Question 202:

    How does Agentforce select the correct action to resolve a user's request?

    A. Each topic contains a list of the matching action's user utterances so that the agent can map the user request to the right topic and action.
    B. The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user's request.
    C. The reasoning engine identifies the agent action to be executed by its name and action input instructions.

  • Question 203:

    An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.

    How should the Agentforce Specialist gather the necessary data for the prompt template?

    A. Select the latest Opportunities related list as a merge field.
    B. Create a flow to retrieve the opportunity information.
    C. Select the Account Opportunity object as a resource when creating the prompt template.

  • Question 204:

    Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.

    Which solution should an Agentforce Specialist implement to meet this requirement?

    A. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
    B. Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.
    C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

  • Question 205:

    A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce

    Knowledge base.

    What is the most likely cause of this Issue?

    A. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
    B. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
    C. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.

  • Question 206:

    Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.

    What should An Agentforce recommend to generate this email?

    A. Standard email marketing template using Apex or flows for matching interest in products
    B. Custom sales email template which is grounded with interest and product information
    C. Standard email draft with Einstein and choose standard email template

  • Question 207:

    Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

    Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

    A. create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.
    B. From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.
    C. Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

  • Question 208:

    Universal Containers plans to enhance its sales team's productivity using AI.

    Which specific requirement necessitates the use of Prompt Builder?

    A. Creating a draft newsletter for an upcoming tradeshow.
    B. Predicting the likelihood of customers churning or discontinuing their relationship with the company.
    C. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

  • Question 209:

    Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged-in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available.

    What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?

    A. Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.
    B. Create an Omni-Channel flow that routes messages to the agent.
    C. Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.

  • Question 210:

    Which object stores the conversation transcript between the customer and the agent?

    A. Messaging End User
    B. Messaging Session
    C. Case

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