When a Lead is converted, an Account, Contact and _______ record are created.
A. Lead
B. Case
C. Campaign
D. Opportunity
Queues can be made up of the following
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.
A. True
B. False
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible
The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?
A. When a record is created
B. When a record is created or updated
C. When a record is created/updated and didn't previously meet the trigger criteria
D. None of the above
The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
D. This cannot be done
The Data Loader can de-duplicate records during import.
A. True
B. False
In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.
A. True
B. False
What should a system administrator consider before importing a set of records into Salesforce.
A. The import file should include a record owner for each record
B. Validation rules are not triggered when importing data using the import wizard
C. Data should be de-duplicated in the import file prior to import
D. Currency field values will default to the personal currency of the record owner
Which of the following can be used to create a back up of data from Salesforce?
A. Weekly Data Export
B. Data Loader
C. Import Wizard
D. Reports
E. Dashboards
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