A trainer needs to explain to a group of learners the need for pre-course and post-course assessments. Which of the following represents the BEST explanation?
A. A tool to measure participant's knowledge level before a training session compared to after a training session has been completed
B. A tool that measures the engagement level of individual participants in the class and is sent to management for documentation
C. A tool that determines if the course should continue to be offered to a particular group based on the before and after results
D. A tool whose results are used to target the types of participants that should attend a particular training course in the future
During a lesson, a student asks very basic questions and is obviously not grasping the material. After a few questions, two of the more advanced students begin belittling the student. Which of the following is the BEST way to proceed?
A. Put the class on break and tell the two students that this is not appropriate behavior.
B. Tell the class to save questions until the end of the lesson.
C. Put the class on break and inform students that questions will be answered after the lesson.
D. Sympathize with the two students and continue with the lesson.
An instructor is asking overhead questions, but only one learner is volunteering to answer questions. Which of the following should the instructor do when asking the next question?
A. Divide the class into groups
B. Utilize overhead-direct questions
C. Continue asking overhead questions
D. Avoid asking further questions
Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?
A. Post signs in the break room asking for quiet.
B. Talk louder so that the students can hear more easily.
C. Report to the company and have the break room closed.
D. Work with the noise since the training is onsite.
A trainer is contracted to deliver a course. The client requires strict adherence to the course material as written. The trainer finds multiple areas of information to be missing. Which of the following should the trainer do? (Select TWO).
A. Discuss the missing material with the client
B. Teach the material as-is per the contract
C. Add additional material into the class as needed
D. Create an end-of-class handout with additional information
E. Purchase additional content from another vendor
A classroom instructor is practicing for a new seminar they have been assigned to lead. There are three points in one portion of the lesson that are similar but must be properly distinguished. Which of the following will BEST help to illustrate that the instructor is moving on to the next point and prevent learner disruptions?
A. Changing facial expressions to illustrate each separate point effectively
B. Sitting down and reading the differentiating points in a loud voice to ensure participants are not distracted by the instructor's presence
C. Stomping loudly each time the discussion of one of the points is complete
D. Creating an imaginary triangle on the floor at the front of the room and stepping to a different point to deliver each portion
While holding a company-wide virtual training session, several students are having issues accessing a company-hosted website needed for the session. Which of the following actions should the trainer have the students take?
A. Have students contact their network support about the website.
B. Have students restart the virtual session and connect to the website.
C. Have students contact the company's Internet provider about the website.
D. Have students contact the website's tech support.
Which of the following is the BEST method of assessing learner achievement? (Select TWO).
A. Active listening
B. Quizzes
C. Written exams
D. Direct questions
E. Group activities
An instructor notices all the students on social networking sites or cell phones. Which of the following would be the BEST solution to encourage student engagement?
A. Ask for everyone's attention and review the classroom rules
B. Move to the back of the room and read the social networking posts
C. Extend the length of the break and begin at a later time
D. Ask that all cell phones are brought to the front of the room
After viewing a tradeshow demonstration, the trainer has been asked to develop a course highlighting the major points. Which of the following MUST be included when converting a demonstration into a training course? (Select TWO).
A. The number of learners taking the course.
B. Opportunities for students to contribute to the class.
C. Comparing and contrasting upcoming local events.
D. Additional content at the trainer's discretion.
E. Real-world examples of practical applications.
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