Don reports to his manager Marsha in the NJHG Company. Marsha informs Don that her supervisor Nate will be interviewing Don for insight into Don's performance, goals, and career. What term best describes this scenario?
A. Skip-level interview
B. Open-door policy
C. 360-degree review
D. Performance review
What component of the strategic planning process is responsible for creating the company's vision statement?
A. Formulate strategy stage
B. Pre-planning stage
C. Implement strategy stage
D. Environmental scan stage
John is the Senior HR Professional for his organization. He is working with Nancy to establish an Internal Audit and Reporting System as part of their Affirmative Action Plan. Nancy wants to know why they need this Internal Audit and Reporting System. Which of the following is the best answer for Nancy?
A. The system is used to periodically measure the effectiveness of the affirmative action program.
B. The system is used to periodically measure the utilization of women and minorities in the organization.
C. The system is used to periodically measure the effectiveness of the human resource leadership.
D. The system is used to periodically measure the effectiveness of labor analysis.
As of July 24, 2009, the federal minimum wage is set at which of the following?
A. $7.25 per hour
B. $5.15 per hour
C. $6.55 per hour
D. $5.75 per hour
What management theory suggests that compensation is a hygiene factor that doesn't motivate workers to excel at performance, but its absence can de-motivate workers?
A. Herzberg's Theory of Motivation
B. Maslow's Hierarchy of Needs
C. McGregor's Theory of X and Y
D. Ouchi's Theory Z
Arbitrators chosen by all parties to resolve any disputes arising between them in the future are known as what?
A. Compulsory arbitrators
B. Tripartite arbitrators
C. Permanent arbitrators
D. Ad hoc arbitrators
Your organization has created an affirmative action plan which includes an internal audit and reporting system. According to the Department of Labor there are four actions which should be included in the internal audit and reporting system to be effective. Which of the following is not one of the Department of Labor recommended actions for the internal audit and reporting system?
A. Review report resources with all levels of management.
B. Post the findings of the internal audit and reporting system for all employees to review.
C. Monitor records of all personnel activity at all levels to ensure that nondiscriminatory policy is enforced.
D. Require internal reporting on a schedule basis as to the degree to which equal employment opportunity and organizational objectives are attained.
Organizations must assess the safety of their workplaces and consider the ability of a business to continue despite risk impact. When assessing business continuity risks, the HR Professional must consider several different types of disasters, their probability, and impact on an organization. What category of disaster is best described as acts of terrorism, major thefts, sabotage, or labor disputes?
A. Organized or deliberate disruptions
B. Environmental disasters
C. System failures
D. Serious information security incidents
Your organization is implementing the balanced scorecard approach to measuring organizational success. In this balanced scorecard method there are four perspectives you'll consider. Which one of the following are the correct four perspectives of the balanced score method?
A. Education, Organizational, Development, and Financial
B. Learning and growth, Management, Customer, and Security
C. Learning and growth, Business process, Customer, and Financial
D. Developmental, Goals, Satisfaction, and Capital
Part of organizational development is a commitment to quality. What quality control tool is also known as a fishbone diagram?
A. Control chart
B. Histogram chart
C. Ishikawa chart
D. Pareto chart
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