What are the 3 Care SWS portfolio segments?
A. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B. Active Network Assurance (ANWA), Software Evolution and Expertise (SEE) and Multi Supplier Support (MSS).
C. Active Network Assurance (ANWA), Software Evolution and Expertise (SEE), Life Extender (LE) Services.
D. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution and Expertise (SEE).
Who is responsible for managing customer requirements during the Care phase?
A. Care Technical Manager if assigned, otherwise the Care Program Manager.
B. Care Program Manager.
C. Care Program Coordinator if assigned, otherwise the Care Program Manager.
D. CT Head.
What is the GIC code for SWM?
A. G7402.
B. G7405.
C. G7409.
D. G7407.
Name the essential (bare MINIMUM) after-sales services provided by Care?
A. Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
B. HWS and Software Maintenance.
C. SW Installation, SW Rollout, Emergency Support.
D. Emergency Support, Help Desk, Spare Part Management.
Who is responsible for identifying Care business opportunities and new up-selling possibilities?
A. The Care Program Manager supported by the CT Head.
B. The Care Program Manager supported by the FandC Controller.
C. Multiple roles working in the Care Organization supported by the Care Program Manager.
D. Care Program Coordinator if assigned, otherwise Care Program Manager.
What is Gross Profit?
A. Gross Sales minus discounts and penalties.
B. Net Sales minus Cost of Goods Sold.
C. Gross sales minus all Operating Costs.
D. Gross Sales minus Gross Costs.
What is Cost of Goods Sold?
A. Marketing Costs.
B. Contract Financing Costs.
C. Entertainment Costs.
D. The cost of producing Products or Services sold.
Which of the following statements is true for GCC charges?
A. Account will be charged for escalated tickets only.
B. Account will be charged for logged tickets, even when solved locally.
C. Account will be charged a fixed monthly allocation.
D. Account will be charged the working time from WTR.
What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?
A. Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
B. Current services provided to the Customer by competitors, together with related prices.
C. Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
D. Detailed information on NSN HWS setup in another customer in the same country.
What is the base-line against which we track Care profit?
A. As-sold total contract profitability.
B. Previous LE.
C. Annual plan.
D. ATP.
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